Carolina Moreno - Support Services Group

Data Security Standards Every BPO Partner Must Meet

Data Security Standards Data security in the BPO industry has matured. What enterprise clients expect from their outsourcing partners today is more precise, more verifiable, and more operationally grounded than it was five years ago. Buyers are no longer satisfied...

July 10, 2026

Support Services Group Welcomes Christopher Boucher as Operations Director in Jamaica

Press Release

Support Services Group Welcomes Christopher Boucher as Operations Director in Jamaica

We are proud to announce the appointment of Christopher Boucher as Operations Director at our Kingston, Jamaica location. Boucher brings 23 years of experience in the BPO industry, having risen from agent-level roles to country manager positions across two previous organizations before...

March 23, 2026

Industry Insights

Human Connection in the Age of AI

Ahead of CCW Scottsdale AI is no longer a future trend; it is part of today’s customer experience. What matters now is how organizations use it. Customers want more than automation, they want human connection. When they reach out for...

October 16, 2025

Case Studies

Inside SSG: Elevating Agent Training

Why We Use It Before a new hire experiences live customer interactions, he or she must get comfortable with every aspect of real-life scenarios. The skills agents develop during training largely determine the quality of every interaction that follows. In...

August 22, 2025

Case Studies

Inside SSG: Data in Action

Why We Use It How many valuable data do you uncover in your customer conversations? One interaction might reveal a compliance risk, while another could identify the cause of repeat calls. Yet another might showcase an agent turning a negative...

August 22, 2025

Operational Excellence in Consumer Loan Collections

Case Studies

Operational Excellence in Consumer Loan Collections

Since 2019, SSG has partnered with a financial services provider, expertly managing its operational collections program for consumer loans from the Philippines. Problem Faced Collection revenue was below target and volume was forecasted to increase dramatically. The program focused on...

August 12, 2025

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Author: Carolina Moreno

Data Security Standards Every BPO Partner Must Meet

Support Services Group Welcomes Christopher Boucher as Operations Director in Jamaica

Human Connection in the Age of AI

Inside SSG: Elevating Agent Training

Inside SSG: Data in Action

Operational Excellence in Consumer Loan Collections

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