Solutions & Services

Contact Center Services

From our first day in business, Support Services Group has focused on providing the right People, Technology, and Solutions. We are obsessed with excellence, and every decision is driven by that guiding principle.

SSG is a global organization, but we haven’t lost sight of the driving force behind our growth — A commitment to delighting customers during every interaction. Our passion is that strong.

Flexible Approach

Support Services Group offers an integrated support system tailored to each client’s diverse needs. From start-ups with aggressive growth trajectories to Fortune 500 companies, SSG partners with brands that demand a complete solution.  

SSG understands that each client has unique needs. Our implementation process is flexible as SSG adapts to the systems and procedures required by every client. We not only enrich your brand by providing an effortless customer experience, but SSG also reduces your costs through process improvement and innovative technology. 

Languages

With 25 contact centers in the United States, Canada, Latin America, Europe, and Asia, SSG supports customer interactions in over 20 languages. Our language capabilities are growing stronger as we expand around the globe in response to the diverse needs of our clients.

Our Service Offering

Technical Support

The Internet of Things is continuously evolving and changing how consumers interact with your products and experience your brand. Our omnichannel support services allow your customers to interact using the channel that is most comfortable to them. Rest assured, your customers will receive knowledgeable and efficient product support from our representatives, wherever and whenever they need us. SSG has provided specialized Tier 1 to Tier 3 Technical Support for some of the world’s leading brands for over two decades now. We have a highly skilled technical support team whose focus is on first-call resolution and brand loyalty. We believe it is essential for tech teams to live and breathe troubleshooting, so our Contact Centers have product labs where hands-on problem solving is ingrained in every program. 

  • Tier 1, Tier 2, and Tier 3 technical support 
  • Certified Technicians are available (A+, C+, MCSE, etc.) as required 
  • Software support and Helpdesk Services 
  • Consumer Electronics Product troubleshooting and support 
  • Full sales lifecycle support 
  • Pre-sales, sales, cross selling and upselling, RMA and Warranty Support
Our Service Offering

Omnichannel Solutions

Our offer of Voice, Email, Chat, and Social Media support platforms ensures the customers’ timely engagement in their preferred communication platform.  

Voice Support – As the backbone of our business, our voice support is designed to provide world-class interpersonal interactions between your brand and its customers. We have 24/7 inbound and outbound voice support solutions tailored to meet your needs. 

Email Support – Our industry-leading email ticketing system offers a comprehensive view of the entire interaction, including post-email surveys, simple escalation to supervisors, real-time dashboards, and reports to facilitate personnel management. 

Live Chat Support – Chat support lets you meet your customers at their preferred location and time. With our live chat solutions, you can provide real-time agent support in various language translations to your customers without having to place a phone call. Chat can be seamlessly embedded into your website and linked into your existing CRM or Support Services Group CRM of choice. 

Social Media Monitoring – Social media has become a significant player in promoting the company’s brand, engagement, and constantly changing consumer base. We ensure that our agents are comfortable and trained in using social media monitoring tools and are fully immersed in your vision and mission, culture, and branding as they engage and monitor your brand’s social media presence. 

Our Service Offering

Customer Care

SSG delivers world-class customer service because we take the time to learn what is important to your brand and customers. After the discovery process, SSG designs your program to leverage best practices from each organization. It all starts with hiring the ideal talent to represent your brand. SSG agents must be passionate about the product and role or it simply doesn’t work. Training, Operations, Quality, and Technology take the same collaborative approach, and the end result is a program that delivers excellence, increased customer loyalty, and exceptional value. 

Our Service Offering

Contact Center B2C Revenue Generation

Whether you need a dedicated or shared sales team, SSG offers everything from lead generation to soft cross-selling to seasoned inside sales professionals. We have decades of experience generating revenue for leading brands and have the expertise to improve conversions. 

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300 S. 13th St. Waco, TX 76701
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109 W. Panther Way Hewitt, TX 76643
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1572 S. Dixie Dr. St. George, UT 84770
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121 Mill St. Auburn, ME 04210
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860 Spring St. Westbrook, ME 04092
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9 Willey Rd. Saco, ME 04072
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645 Belleville Ave. New Bedford, MA 02745
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3400 South Park Pl, Grove City, OH 43123
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5454 Airport Hwy, Toledo, OH 43615
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308 N Main St, Bowling Green, OH 43402
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116 King St. North Sydney, NS B2A 3R7
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Juan Navarrete 172, Local X3, Colonia Valle Grande, Hermosillo, Sonora, C.P. 83205, Mexico
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Matex, 167, San José Province, San José, Costa Rica
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Calle Andrews, Cristobal, Colon, Panama
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Calle Sabana Larga, Edificio No. 152 Santiago De Los Caballeros, R.D.
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Metropolitano I Building, 3rd Level, 27 de Febrero Avenue, Santiago De Los Caballeros
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Budapest, Róbert Károly körút 70, Floor 4, Hungary
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Klapka utca 13., Balatonboglár, Hungary
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7100 Szekszárd, Széchenyi utca 40, Hungary
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Level 13A, Tower 9, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen, U1, Sha Alam, Selangor Darul Ehsan, Malaysia
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107 L.P. Leviste Street, Makati, 1630 Metro Manila, Philippines
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FPN Epic Centre, A.S. Fortuna St, Tipolo, Mandaue City, 6014 Cebu, Philippines

Contact Us

We want to hear from you, let us know how we can help you or your business!