Industry

Financial Services Outsourcing Solutions

“SSG has been providing service in EWB for the last 4 years and is continually delivering with excellent service levels. They are always accessible to provide assistance and ever ready to adjust to all our evolving requests.”

Jennifer CabungcagEast West Bank

“Our partnership with SSG is based on loyalty and commitment to be the best in class. The team continues to be one of the most dependable team in collections. It's not always the result that truly matters but the hard work they show monthly makes them a valuable part of our team.”

Cris Ivan CruzMetrobank Midrange Head

“The people CIMB work within SSG are very hands-on, particularly in achieving the productivity and quality standard. Also, the SSG team is reliable in providing their insights and recommendations when it comes to improving capacity planning, productivity, and quality. The team is also very agile in implementing feedback that CIMB gives to them. It's been a pleasure working with the SSG team!”

CIMB PH

“SSG has turned out to be one of the most consistent teams in hitting its monthly flow rates and rewrite target this year. The team listens to recommendations and immediately adjusts its manpower/operations to fit the current program needs. We are looking forward to even more exemplary performance in the coming months.”

Agency ManagerBanking and Finance Industry Client

Support Services Group understands that customer experience is a crucial element of brand loyalty and customer satisfaction at financial institutions. Current markets are experiencing declining retention, more demanding customers, and growing competition. We are aware that our financial services specialists’ service can be the primary difference between our customers and the competition. As a result, we are looking for highly qualified individuals and provide them with the tools and information they need to deliver an outstanding customer experience on your brand’s behalf. 

Our specially trained and experienced financial services specialists can help you improve customer satisfaction and retention. They have the necessary soft skills, training, and, more importantly, the industry knowledge to answer in-depth customer questions on financial transactions, your financial institutions, and their accounts. Also, they are trained in policies and procedures that protect the confidentiality of personal and financial information and ensure compliance with federal and sector regulations.

SSG Nam employee

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