Financial Services & Banking

Financial Services Specialists. Meet customer demands with high-quality support to improve customer satisfaction and retention

Our specially trained and experienced financial services specialists help our client to improve customer satisfaction and retention. We equip our team with the necessary soft skills, training, and more importantly, the industry knowledge to answer in-depth customer questions on financial transactions, our client’s financial institutions, and their customer’s accounts

Vertical – Financial

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CLIENT

One of the most profitable banks in the Philippines and South Asia.

Financial Collections, Sales & Customer Support. We provide outstanding capabilities in terms of technology and flexibility

Services Provided:

Collections – Credit cards, auto-loan, and home loan

Sales – Personal loans, balance conversion, credit card statements, credit card enrollment, etc.

Verification – Validation for credit card applications. Checking accuracy of data, validity of documents.

Customer Service for Cards (Balances, Available Credit Limit. Card Application, Disputed Transactions, Lost Cards, Available Promos, Etc).

In Q1 2023, SSG was awarded the Annual Winner for Early Collections and Stellar Notifier Award from the client for achieving the highest percentage of contacts in 2022. Additionally, SSG’s Telesales Inbound, Outbound and Personal Loan teams received the highest awards for our performance in 2022, including Best Agency for Outbound SIP Loan and Overall Top Partner SIP Outbound.