Media (Streaming)

Keep subscribers happy with quick and personalized support

Give your customers

a better experience with our white glove concierge service. Using world-class tech, we empower teams and help agents troubleshoot across all platforms leading to improved customer satisfaction. Additionally, we offer proven ability to seamless scale for significant product launch volume.

To ensure outstanding assistance, problem resolution, and positive interaction, our team members undergo strict training and assessments to ensure we build a program that is laser focused on the client’s product, brand and culture.

Vertical – Media

e-Brochure

CLIENT #1

Multinational mass media and entertainment conglomerate.

Sales and Customer Support

Within the first 30 days, SSG achieved quality scores over 20 points higher than other vendors servicing the client for many months.

The program has grown from 100 FTE at product startup to 1200+ in two years.

High satisfaction for Internal Chat (99%) based on feedback from all BPOs.

Elevated white-glove experience in every interaction.

CLIENT #2

American mass media entertainment giant

Customer Support

SSG has neem awarded the 2023 Gold Stevie Award for Customer Service Training Team of the Year, in recognition of our exceptional graduation rates. Our success is due to our commitment to constantly improving our training program, which includes the following initiatives:

Conducting regular assesments of our curriculum to ensure it meets glide path requirements and effectively addresses customer needs
Designing the new hire training and nesting components of the training process to focus on the specific call drivers that agents encounter in their day-to-day work
Implementing readiness and graduation checklists to promote learner retention and ensure that trainees have the necessary skills and knowledge to excel in their roles.

By proritizing these initiatives and continuously refering our training program, we are able to provide our agents with the skills and knowledge they need to deliver exceptional customer service.