Support Services Group believes forging true partnerships is a must.

That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.

People. Technology. Solutions.

Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel and more.   

In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages and are adding more to accommodate global brands. 

Contact Center Services

"At the beginning of the pandemic, our online business grew exponentially.

This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don't know how we would have been able to handle these volumes without them!"

“”

Ruth JonesManager, JOANN Customer Care
More Testimonials

Clients and Industries Served

 
 

What Sets Us Apart

Support Services Group customizes our programs to the EXACT requirements and needs of each client.
Each client is unique, so no two programs are the same.

 
 

Life at SSG

A great place to start a career. We promote from within, and many of our Global Leadership Team started their careers on the phones and learned the business from the ground up, eagerly taking on more responsibility when opportunity struck. If you are looking for a company that treats its team members like family and provides viable career paths, SSG is for you.

 
 

SSG Values

We have ELITE People, ELITE Technology, and ELITE Solutions!

 
 

Leadership

“I am often asked to name our greatest differentiator. As cliché as it may sound, I firmly believe that the greatest differentiator for Support Services Group is our people and our culture. I certainly welcome anyone to come meet our people and speak to our partners and experience this difference for yourself.”
Bryan Gross, CEO

Our goal is to become an extension of the brands we serve. We go to great lengths to understand what makes your brand special, then use our experience, technology, and resources to deliver unparalleled customer satisfaction.

Interaction Strategy

Our goal is to drive brand loyalty by providing frictionless interactions based on customer preference. In short, we help customers where and how they want to be helped. If that means a chat one day, SMS the next, and a follow-up call the day after that, SSG will handle each interaction with ease because our Omni-channel solution is seamless and intuitive.

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Contact Center Services

Support Services Group offers an integrated support system, tailored to our clients’ diverse needs, covering a wide range of operation sizes.

Professional B2B Sales & Revenue Generation

Our Professional B2B Services are designed to assist in developing lead and revenue generation for businesses.

Business Intelligence Solutions

Support Services Group’s Business Intelligence Solutions offering provides meaningful and actionable data that drives continuous improvement.

Performance Management

Our sophisticated multi-dimensional workforce tool is a management mechanism for a wide range of contact channels, media, and skills.

Award-Winning Customer Service

Awards & Certifications

Support Services Group Wins Big in 2021
Stevie® Awards for Sales & Customer Service
with Ten Awards

Featured Case Studies

Luxury Fashion Brand and SSG – True Partnership Lifecycle

Self-help resolution increased from 33% to 55%.

Callers requesting a live agent dropped from 67% to 45%.

The WISMO application freed up Style Consultants for more high-touch interactions.

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Channel Strategy Clears Backlog for Retail Client

100% agent retention through ramp

Emails handled per hour increased by 14%

Email AHT reduced by 10%

QA scores increased from 94.6 to 97.1%

Added Voice support in June and reduced AHT by 7%

Added chat support in June and improved AHT by 19%

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300 S. 13th St. Waco, TX 76701
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109 W. Panther Way Hewitt, TX 76643
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1572 S. Dixie Dr. St. George, UT 84770
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121 Mill St. Auburn, ME 04210
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860 Spring St. Westbrook, ME 04092
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Calle Andrews, Cristobal, Colon, Panama
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Metropolitano I Building, 3rd Level, 27 de Febrero Avenue, Santiago De Los Caballeros
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Klapka utca 13., Balatonboglár, Hungary
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7100 Szekszárd, Széchenyi utca 40, Hungary
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We want to hear from you, let us know how we can help you or your business!