Support Services Group Believes Forging True Partnerships is a Must
That is why we are laser-focused on providing the right People, Technology, and Solutions, and collaborating with clients to improve the customer journey.
Support Services Group Believes Forging True Partnerships is a Must
That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.
People. Technology. Solutions.
Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel and more.
In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages and are adding more to accommodate global brands.
Omni-channel Solution
is seamless and intuitive⚡
Our goal is to drive brand loyalty by providing frictionless interactions based on customer preference. In short, we help customers where and how they want to be helped. If that means a chat one day, SMS the next, and a follow-up call the day after that, SSG will handle each interaction with ease because our Omni-channel solution is seamless and intuitive.
Contact Center Services
We offer an integrated support system, tailored to our clients’ diverse needs, covering a wide range of operation sizes.
― Learn moreBusiness Intelligence Solutions
Support Services Group’s Business Intelligence Solutions offering provides meaningful and actionable data that drives continuous improvement.
― Learn moreProfessional B2B Sales & Revenue Generation
Our Professional B2B Services are designed to assist in developing lead and revenue generation for businesses.
― Learn morePerformance Management
Our sophisticated multi-dimensional workforce tool is a management mechanism for a wide range of contact channels, media, and skills.
― Learn more
What Sets Us Apart
Support Services Group customizes our programs to the EXACT requirements and needs of each client.
Each client is unique, so no two programs are the same.
Life at SSG
A great place to start a career. We promote from within, and many of our Global Leadership Team started their careers on the phones and learned the business from the ground up, eagerly taking on more responsibility when opportunity struck. If you are looking for a company that treats its team members like family and provides viable career paths, SSG is for you.
Why Clients choose us and stay
"Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service."
Ebrahim Hyder
VP, Michael Kors Customer Service
“Awesome results, team. Thank you so much for doing such an amazing job with our customers and a huge shoutout to Xyllina and Martin and your MVP status."
Dawn Sand, Director
Director, Customer Care, Crate & Barrel
"SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests."
Razi S.
Associate Director, BISSELL Consumer Care
“Chat was up 86% for us in 2020 and we would not have been able to meet our SLA’s without our partnership with Support Service Group. The team at Support Service Group has given us the ability to lean into additional staffing to meet our customers’ demands.
Susan Campbell
Vera Bradley
“At the beginning of the pandemic, our online business grew “exponentially.” This resulted in a sudden increase in support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked!”
Ruth Jones
Manager, JOANN Customer Care
“We absolutely enjoy working with our SSG team and greatly appreciate the value they bring to our operation. Not only do they consistently provide outstanding quality in the services they provide, but they always go the extra mile with proactive process recommendations, which have proven to add even more efficiencies to the Mercedes factory.”
Attila Agocs
Facility Manager, Mercedes Benz
Case Studies
New features
Channel Strategy Clears Backlog for Retail Client⚡
100% agent retention through ramp
Emails handled per hour increased by 14% 📝
Email AHT reduced by 10%
QA scores increased from 94.6 to 97.1%
Added Voice support in June and reduced AHT by 7%
Added chat support in June and improved AHT by 19%
Award-Winning Customer Service
Awards & Certifications
Support Services Group Wins Big in 2023 Stevie® Awards for Sales & Customer Service with 22 Stevie® Awards and a Grand Stevie® Award
