Support Services Group Believes Forging True Partnerships is a Must.
That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.
Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel and more.
In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages and are adding more to accommodate global brands.
What Sets Us Apart
Support Services Group customizes our programs to the EXACT requirements and needs of each client.
Each client is unique, so no two programs are the same.
Life at SSG
A great place to start a career. We promote from within, and many of our Global Leadership Team started their careers on the phones and learned the business from the ground up, eagerly taking on more responsibility when opportunity struck. If you are looking for a company that treats its team members like family and provides viable career paths, SSG is for you.
We have ELITE People, ELITE Technology, and ELITE Solutions!
“I am often asked to name our greatest differentiator. As cliché as it may sound, I firmly believe that the greatest differentiator for Support Services Group is our people and our culture. I certainly welcome anyone to come meet our people and speak to our partners and experience this difference for yourself.”
Bryan Gross, CEO
Our goal is to become an extension of the brands we serve. We go to great lengths to understand what makes your brand special, then use our experience, technology, and resources to deliver unparalleled customer satisfaction.
Our goal is to drive brand loyalty by providing frictionless interactions based on customer preference. In short, we help customers where and how they want to be helped. If that means a chat one day, SMS the next, and a follow-up call the day after that, SSG will handle each interaction with ease because our Omni-channel solution is seamless and intuitive.
Contact Center Services
Support Services Group offers an integrated support system, tailored to our clients’ diverse needs, covering a wide range of operation sizes.
Business Intelligence Solutions
Support Services Group’s Business Intelligence Solutions offering provides meaningful and actionable data that drives continuous improvement.
Award-Winning Customer Service
Awards & Certifications
Support Services Group Wins Big in 2021
Stevie® Awards for Sales & Customer Service
with Ten Awards
Featured Case Studies
Luxury Fashion Brand and SSG – True Partnership Lifecycle
✓ Self-help resolution increased from 33% to 55%.
✓ Callers requesting a live agent dropped from 67% to 45%.
✓ The WISMO application freed up Style Consultants for more high-touch interactions.
Channel Strategy Clears Backlog for Retail Client
✓ 100% agent retention through ramp
✓ Emails handled per hour increased by 14%
✓ Email AHT reduced by 10%
✓ QA scores increased from 94.6 to 97.1%
✓ Added Voice support in June and reduced AHT by 7%
✓ Added chat support in June and improved AHT by 19%
We want to hear from you, let us know how we can help you or your business!