That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.
People. Technology. Solutions.
Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel and more.
In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages and are adding more to accommodate global brands.
“At the beginning of the pandemic, our online business grew exponentially.
This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!”
More Testimonials“”
Ruth JonesManager, JOANN Customer Care
Interaction Strategy
Our goal is to drive brand loyalty by providing frictionless interactions based on customer preference. In short, we help customers where and how they want to be helped. If that means a chat one day, SMS the next, and a follow-up call the day after that, SSG will handle each interaction with ease because our Omni-channel solution is seamless and intuitive.
Award-Winning Customer Service
Awards & Certifications
Support Services Group Wins Big in 2022 Stevie® Awards for Sales & Customer Service with 13 Stevie® Awards and a Grand Stevie® Award
Featured Case Studies
Luxury Fashion Brand and SSG – True Partnership Lifecycle
✓ Self-help resolution increased from 33% to 55%.
✓ Callers requesting a live agent dropped from 67% to 45%.
✓ The WISMO application freed up Style Consultants for more high-touch interactions.
Channel Strategy Clears Backlog for Retail Client
✓ 100% agent retention through ramp
✓ Emails handled per hour increased by 14%
✓ Email AHT reduced by 10%
✓ QA scores increased from 94.6 to 97.1%
✓ Added Voice support in June and reduced AHT by 7%
✓ Added chat support in June and improved AHT by 19%
Contact Us
We want to hear from you, let us know how we can help you or your business!