As independent online travel transactions become more common, travel and logistics companies are quickly recognizing the importance of exceptional customer service. Meeting and exceeding customer expectations are essential in the travel and logistics industries to remain competitive and build customer loyalty. Here is where Support Services Group can help.
At SSG, we offer comprehensive sales, booking, and logistics services to provide efficient travel and logistics customer management across all contact channels. Our team is committed to improving customer satisfaction ratings while streamlining processes and optimizing online operations. With our expertise and technological capabilities, we can help our clients secure more customers and increase revenue.
Expertise in Leading Reservation Systems
Our team is proficient in using industry-leading reservation systems such as Sabre and Galileo. This expertise allows us to manage bookings, modifications, and cancellations efficiently, ensuring your customers receive the best possible service.
We support a wide range of travel and hospitality brands, helping them stay ahead in a competitive market:
Streamline operations and enhance passenger experiences with our expert support.
Improve guest satisfaction and operational efficiency with our tailored solutions.
Deliver exceptional service and manage complex itineraries effortlessly.
Optimize your platform's performance and user experience with our dedicated team.
Ensure smooth and reliable transportation services for your customers.
Enhance visitor experiences and manage bookings seamlessly.
SSG has a global footprint and can provide 24/7/365 support from the US, LATAM, APAC and AMEA. We support over 20 languages and our leadership team has worked with leading hotels, airlines, booking sites and shared-economy sites. We have expertise in reservation systems and support the full travel lifecycle.
We also offer outbound sales, and upsell programs, customer loyalty, rewards, and retention and branded credit card offers.
