CAREERS

Seriously, it’s fun here!

Experience how we make work productive and enjoyable.
Explore our job opportunities and be #BetterWithSSG!

Here's something about us

SSG is a company with a simple mission of helping brands deliver extraordinary customer care. Our customized programs ensure that we give clients the exact services they need. In achieving our mission, we must maintain excellence in our field. So, we’re looking for teammates striving to improve every day and aspiring to do amazing things! We want to say we’re corporate, but we’re just professionally enjoying our work here. So, if you’re keen on a career environment with a balanced work and fun atmosphere, you belong here!

A culture of excellence beyond borders

Global Contact Centers

+10,000

Employees

95%

great place to work rate from the employees

We take pride in our pool of diversified and talented people around the globe—this is what makes us do more. Whatever the location or time zone, we’re able to stay connected and collaborate with one another. We welcome ideas and value different perspectives, leading us to better decisions and outputs. After all, it’s part of our culture to support, nurture, and empower our members. Wherever each of us may be, we strive for excellence so SSG, as one, can continue to go beyond borders and beyond limits.

What sets Support Services Group apart from the rest of the industry?

Global Footprint, Local Mindset

• Global presence in 10 countries including 20+ site locations across the United States, Canada, Latin America, Europe, and Asia, as well as an expansive network of global work from home hubs
• Leadership at each site is directly involved in client programs
• The Senior Leadership Team is readily accessible to clients
• The “Support Services Group Family” is strong. Our employees are motivated, happy, love what they do… and it shows! We have long-tenured employees – over triple the industry average for employee tenure. Culture is the lifeblood of Support Services Group around the globe

Bold Vision

• Financial stability means we can meet the technology and expansion needs of our clients no matter how bold the ask
• Much of our expansion has been at client request
• We transitioned to work-from-home in weeks after Covid-19 struck
• We anticipate the needs of our clients and innovate rapidly
• SSG’s AI technology reduces total cost of ownership for our clients

Operations

• We are obsessed with Continuous Improvement
• We forge sustainable, long-term client partnerships based on collaboration, customization, and quality
• Recruitment, Training, Quality and Operations collaborate to improve the customer journey and build brand loyalty for our clients. It is so much easier when an agent is knowledgeable, empathetic, and empowered

Technology

• Flexible, customizable technology platform that enables rapid scalability
• Open architecture, so we can adopt and integrate your business technology and processes leveraging your existing infrastructure investments
• Workforce management that is always a step ahead, nimble, and proactive, driving higher productivity and customer satisfaction

Ready to join the fun? Choose your location to find the SSG career that is right for you

Waco

Work From Home

Nova Scotia

Hungary

Jamaica

Mexico

Panama

Dominican Republic

Costa Rica

Philippines

TESTIMONIALS

Why do employees stay with SSG😍

It’s amazing. We’re proud and grateful that our people appreciate us the same way we appreciate everyone in the company.

Simply perfect! Theme and support are amazing! Frank thanks for the help, always fast and efficient!
The best theme and support I’ve had!

leandroMariotto

Envato User

I'm early on in the process of building my website; however, I'm already impressed by customer support's response time. Great customer support ratings is something I consider before purchasing a theme.Thank you LiquidThemes!

myadesigns

Envato User

Incredible theme with very modern on-trend design and top notch support. Probably one of the best bang for buck themes I’ve purchased in a long time

arke1

Envato User

Incredible theme and fantastic support! Every time I had a question, they got back to you so quickly and fixed your problem! Im so impressed! Thank you guys again for your precious help! Your customer support is amazing!

ritamjahed

Envato User

Incredible theme with very modern on-trend design and top notch support. Probably one of the best bang for buck themes I’ve purchased in a long time

arke1

Envato User

I'm early on in the process of building my website; however, I'm already impressed by customer support's response time. Great customer support ratings is something I consider before purchasing a theme.Thank you LiquidThemes!

myadesigns

Envato User

Incredible theme and fantastic support! Every time I had a question, they got back to you so quickly and fixed your problem! Im so impressed! Thank you guys again for your precious help! Your customer support is amazing!