Who We Are

Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care,
E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more.

What Sets Us Apart

Support Services Group customizes our programs to the EXACT requirements and needs of each client. Each client is unique, so no two programs are the same.  One program may place a premium on empathy while another may require tech-savvy agents who are at ease troubleshooting difficult problems. Both programs want the same outcome – first interaction resolution with high customer satisfaction, but the customer journey is markedly different.

SSG aims to earn customers for life, so we go to great lengths to recruit, train, and retain top talent.  We also provide dedicated program management and hands-on, executive-level client support to our partners. Add it all up, and SSG is a true extension of the brands we serve. 

What sets Support Services Group apart from the rest of the industry?

Global Footprint, Local Mindset

• 25 contact center locations across the United States, Canada, Latin America, Europe, and Asia
• Leadership at each site is directly involved in client programs
• The Senior Leadership Team is readily accessible to clients
• The “Support Services Group Family” is strong. Our employees are motivated, happy, love what they do… and it shows! We have long-tenured employees – over triple the industry average for employee tenure. Culture is the lifeblood of Support Services Group around the globe

Bold Vision

• Financial stability means we can meet the technology and expansion needs of our clients no matter how bold the ask
• Much of our expansion has been at client request
• We transitioned to work-from-home in weeks after Covid-19 struck
• We anticipate the needs of our clients and innovate rapidly
• SSG’s AI technology reduces total cost of ownership for our clients


• We are obsessed with Continuous Improvement
• We forge sustainable, long-term client partnerships based on collaboration, customization, and quality
• Recruitment, Training, Quality and Operations collaborate to improve the customer journey and build brand loyalty for our clients. It is so much easier when an agent is knowledgeable, empathetic, and empowered


• Flexible, customizable technology platform that enables rapid scalability
• Open architecture, so we can adopt and integrate your business technology and processes leveraging your existing infrastructure investments
• Workforce management that is always a step ahead, nimble, and proactive, driving higher productivity and customer satisfaction
300 S. 13th St. Waco, TX 76701
109 W. Panther Way Hewitt, TX 76643
1572 S. Dixie Dr. St. George, UT 84770
121 Mill St. Auburn, ME 04210
860 Spring St. Westbrook, ME 04092
9 Willey Rd. Saco, ME 04072
645 Belleville Ave. New Bedford, MA 02745
3400 South Park Pl, Grove City, OH 43123
5454 Airport Hwy, Toledo, OH 43615
308 N Main St, Bowling Green, OH 43402
116 King St. North Sydney, NS B2A 3R7
Juan Navarrete 172, Local X3, Colonia Valle Grande, Hermosillo, Sonora, C.P. 83205, Mexico
Matex, 167, San José Province, San José, Costa Rica
Calle Andrews, Cristobal, Colon, Panama
Calle Sabana Larga, Edificio No. 152 Santiago De Los Caballeros, R.D.
Metropolitano I Building, 3rd Level, 27 de Febrero Avenue, Santiago De Los Caballeros
Budapest, Róbert Károly körút 70, Floor 4, Hungary
Klapka utca 13., Balatonboglár, Hungary
7100 Szekszárd, Széchenyi utca 40, Hungary
Level 13A, Tower 9, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen, U1, Sha Alam, Selangor Darul Ehsan, Malaysia
107 L.P. Leviste Street, Makati, 1630 Metro Manila, Philippines
FPN Epic Centre, A.S. Fortuna St, Tipolo, Mandaue City, 6014 Cebu, Philippines

Contact Us

We want to hear from you, let us know how we can help you or your business!