Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care,
E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more.
What Sets Us Apart
Support Services Group customizes our programs to the EXACT requirements and needs of each client. Each client is unique, so no two programs are the same. One program may place a premium on empathy while another may require tech-savvy agents who are at ease troubleshooting difficult problems. Both programs want the same outcome – first interaction resolution with high customer satisfaction, but the customer journey is markedly different.
SSG aims to earn customers for life, so we go to great lengths to recruit, train, and retain top talent. We also provide dedicated program management and hands-on, executive-level client support to our partners. Add it all up, and SSG is a true extension of the brands we serve.