Our Results

Support Services Group serves
over 100+ clients.

Our partnerships range from newly on-boarded to 35+ year relationships with an average client tenure of 4 years.
Our seasoned management team emphasizes our client’s vision of customer service and support.

Since its foundation, Support Services Group has continuously developed and improved leading-edge applications to meet our clients’ needs. We combine excellence in people, cutting-edge technology, and quality-oriented processes to tailor solutions that meets our clients’ exact business requirements.  

We find the best client relationships are built upon earned trust and the constant pursuit of improving the customer experience. Our best partners are transparent, collaborative, and solution focused. The SSG team drives loyalty for clients because we live and breathe their brand and values.

Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support.

Ebrahim HyderVP, Michael Kors Customer Service

SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.

Razi S.Associate Director, BISSELL Consumer Care

At the beginning of the pandemic, our online business grew “exponentially.” This resulted in a sudden increase in support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!

Ruth JonesManager, JOANN Customer Care

Chat was up 86% for us in 2020 and we would not have been able to meet our SLA’s without our partnership with Support Service Group. The team at Support Service Group has given us the ability to lean into additional staffing to meet our customers’ demands. We have been able to meet our service level agreements and customer expectations.

Susan CampbellVera Bradley

SSG excels at adapting to our changing needs, whether creating a unique report to measure performance or adding a new feature to our customer-facing feedback site to enhance the customer experience. When our stores were not open for dining and experienced a vast shift to more online ordering, SSG helped us streamline our call categories to provide better focus and detail to our online ordering feedback. Through our many years of working together, SSG continually demonstrates flexibility, responsiveness, and dependability.

Kerri KudlaVP, Training & Customer Service, Cold Stone Creamery/Kahala Brands

Our partnership with SSG is based on loyalty and commitment to be the best in class. The team continues to be one of the most dependable team in collections. It's not always the result that truly matters but the hard work they show monthly makes them a valuable part of our team.

Cris Ivan CruzMetrobank Midrange Head

We absolutely enjoy working with our SSG team and greatly appreciate the value they bring to our operation. Not only do they consistently provide outstanding quality in the services they provide, but they always go the extra mile with proactive process recommendations, which have proven to add even more efficiencies to the Mercedes factory.

Attila AgocsFacility Manager, Mercedes Benz

The Hermosillo launch with SSG has been the strongest we have ever encountered. A typical new site to our program can take anywhere from 90 to 180 days to really get the hiring profile accurate with agents that can bring strong and honest retention strategies. SSG literally hit the ground running. Within 30 days they were competing with the top 3 sites in all key metrics. We have had zero issues with accents or language translation and the absolute LOWEST attrition rate for any launch. The management team is professional, informative, and has a strong desire to partner. Thrilled with this new partner!!

Danielle RenchVoyso VP

Throughout our relationship with SSG, the team has proven to be an integral contributor in providing excellent service to our customers. They are reliable and adaptable to the business's changing needs. The ease with which they tackle directional changes keeps them top-of-mind when it comes to initiatives and projects.

Shiela UmaliSVP of Customer Service

Support Services Group has been a long-time partner of Ancient Nutrition. They handle a significant portion of our customer service calls, inbound TV calls, and outbound programs. They have proven to be an excellent partner for our Direct Response Business. They are detailed, professional, creative, and their results have helped us grow our DTC business. We highly recommend their services.

Pam McWilliamsSenior Director, Direct Response Marketing & Customer Experience, Ancient Nutrition

I have been working with the accomplished and experienced team of SSG and GFM for over 20 years! They have an incredible veteran management group who are always efficient, innovative, and available. SSG can handle large call volumes, close with high average tickets, and have fantastic success in brand ambassador relations with our customers. In 2020 alone, SSG shipped almost 200k packages and processed millions in revenues. We trust SSG and look forward to our continued success with them!

Cheryl MarieOwner, North American Nutra

Over the past 10+ years, the SSG management team has been OUTSTANDING to work with in handling our Little Giant Ladders Xtreme Infomercials Campaign for Infomercials Inc. We couldn’t be more pleased with the services and professionalism from Call Agents, Managers, & IT programmers to achieve the highest close percent in the industry. SSG has it together and has always exceeded all “benchmark goals” set from the beginning of the campaign. We are proud to consider SSG one of our strong direct response partners in the inbound call center arena.

Gary SandbergVP Director of Client Services & Vendor Relations at Infomercials, Inc., Little Giant Ladder

We have been using SSG for several years on our DRTV campaigns, and I have always found them to be very easy to deal with, extremely professional, and a valuable partner for our business. They are always quick to respond and adapt to any changes in our campaign. I would certainly recommend them to other businesses looking for a solid call center partner.

Telemarketing ManagerActegy Health

Support Services Group was 1 of 4 live call centers we started with on the Maxx Air Fryer Oven TV campaign in April 2020 and is now only 1 of 2 remaining. Their performance earned them one of the top positions on this hit TV campaign, and their ability to scale provided an opportunity to remove the two lower-performing call centers. Their professionalism and ability to adapt the telemarketing script have had an integral part in Kalorik’s success over the past year. Without a doubt, Support Services Group will be part of Kalorik’s future for years to come.

Bryan SweeneyCEO, BSDirect Management and Consulting, Tiga Maxx Air

We’ve been partnered with SSG since forever, and in all that time, we’ve never felt the need to look elsewhere. Our business has significant fluctuations in volume, and our internal team is small – meaning SSG has to respond to unplanned calls at a moment’s notice, and they always do. They offer tremendous flexibility and performance and have been a key contributor to our 30+ years of success.

Mike TaylorDirector of Operations, Paul Fredrick

With barely a one-year collaboration with SSG, they have literally exceeded our expectations in terms of achieving the KPI targets alongside with good quality of service. They are very dependable and can be counted on anytime.

Cathy SanchezSmart Communications Manager

SSG has been providing service in EWB for the last 4 years and is continually delivering with excellent service levels. They are always accessible to provide assistance and ever ready to adjust to all our evolving requests.

Jennifer CabungcagEast West Bank

Caring, thoughtful, and accommodating are a few of the qualities that come to mind when describing the Support Services Group team. Our partnership has been fundamental to our success. we appreciate SSG, and so do our customers.

Anthon WynnSenior Manager, Customer Satisfaction and Analysis, FAO Schwarz

The people CIMB work within SSG are very hands-on, particularly in achieving the productivity and quality standard. Also, the SSG team is reliable in providing their insights and recommendations when it comes to improving capacity planning, productivity, and quality. The team is also very agile in implementing feedback that CIMB gives to them. It's been a pleasure work with within SSG team!


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