Support Services Group serves over 100+ clients
Our partnerships range from newly on-boarded to 35+ year relationships with an average client tenure of 4 years. Our seasoned management team emphasizes our client’s vision of customer service and support.
Why do
customers
stay with SSG
Since its foundation, Support Services Group has continuously developed and improved leading-edge applications to meet our clients’ needs. We combine excellence in people, cutting-edge technology, and quality-oriented processes to tailor solutions that meets our clients’ exact business requirements.
"Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support"
Ebrahim Hyder
VP, Michael Kors Customer Service
"SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with."
Razi S.
Associate Director, BISSELL Consumer Care
CLIENT: HUB IT
Apper reduced their support time by 80% using live chat.
Content-focused grid designs, unique social elements, post-sharing function, author exposure and much more!
Phoebe Nathalia
Netflix Chief Designer
Global clients around the world
2.6x
Avarage growth
88.5%
Customer satisfaction
302m
Daily data input
287+
Hub it Employees
CLIENT: HUB
Hub generated 2x more online sales in the fourth quarter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure and much more!