HERMOSILLO
Mexico
Support Services Group Mexico is the beautiful city of Hermosillo.
Our site a short 15-minute drive from the General Ignacio Pesqueira García International Airport.
Our Mexico center primarily focuses on Inbound Services and Sales business.
We have 550 ready agent stations with room to add an additional 550+.
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Labor Pool
4%
Monthly Attrition Rate
59.2
Cost of Living Index
93.56%
Employee Satisfaction
-
Customer Satisfaction
550+
Seat Capacity
SITE PHOTOS
OUR PEOPLE
SANTIAGO
Dominican Republic
Support Services Group has had a partnership in the Dominican Republic for over 6 years. We established our own call center in 2018.
SSG Santiago is located right in downtown Santiago, in a safe area with proximity to most transportation routes, banks and service providers. We have 500 ready agent stations.
Santiago offers a skilled workforce with strong Spanish/English bilingual capabilities.
Santiago has an airport with daily flights from Miami, New York, Atlanta, and Fort Lauderdale.
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Labor Pool
2-3%
Monthly Attrition Rate
58
Cost of Living Index
94.64%
Employee Satisfaction
-
Customer Satisfaction
500+
Seat Capacity
SITE PHOTOS
OUR PEOPLE
FORT DAVIS
Panama
Panama offers a skilled workforce with strong Spanish capabilities.
We have a veteran staff with an average tenure of 4.9 years.
Support Services Group Panama is located right in Fort Davis, in a safe area with proximity to most transportation routes, banks and service providers.
We have 300 ready agent stations expandable to 1,000.
We are currently the only BPO provider in Fort Davis.
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Labor Pool
2-3%
Monthly Attrition Rate
48.1
Cost of Living Index
97.93%
Employee Satisfaction
-
Customer Satisfaction
300+
Seat Capacity
SITE PHOTOS
OUR PEOPLE
KINGSTON
Jamaica
Support Services Group partners have operated in the Kingston for over 21 years.
Jamaica offers a skilled workforce with strong English Fluency. Kingston is the largest predominantly English-speaking city south of the United States.
Our centers primarily focus on Banking & Finance, Retail & eCommerce, Government, Customer Service Support.
We have over 550 agent ready stations with the ability to scale up and additional 600.
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Labor Pool
4-5%
Monthly Attrition Rate
40.5
Cost of Living Index
90.24%
Employment Satisfaction
-
Customer Satisfaction
550+
Seat Capacity
SITE PHOTOS
OUR PEOPLE
HEREDIA
Costa Rica
Costa Rica offers a skilled workforce with strong English capabilities.
We have a veteran staff with an average tenure of 4.9 years.
Support Services Group Costa Rica is in San José, one of Latin America’s safest cities. Situation in close proximity to transportation routes, banks and service providers.
We have 203 ready agent stations.
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Labor Pool
3-4%
Monthly Attrition Rate
66.6
Cost of Living Index
94.17%
Employee Satisfaction
-
Customer Satisfaction
200+
Seat Capacity
SITE PHOTOS
OUR PEOPLE
