Healthcare

Providing accessible customer service and immediate resolution to customers

Support Services Group understands the unique challenges facing the healthcare industry, where maintaining regulatory compliance and enhancing customer satisfaction are critical. We recognize that
customers expect to receive prompt support through their preferred communication channel, which is why we offer round-the-clock service to meet their needs.

Our team serves as an extension of yours, delivering outstanding customer service and resolving issues quickly and efficiently. We offer tailored solutions and experienced agents who can represent your brand, schedule appointments, sell your products or services, provide billing and collections support, and even conduct preliminary patient screening. With our help, you can enhance customer loyalty, increase satisfaction levels, and provide personalized and compassionate care to your customers. Contact us today to learn how we can help you achieve your goals in the healthcare industry.

Vertical – Healthcare

e-Brochure

CLIENT #1

Offers health care coverage programs, family planning
benefits, and more.

Sales and Customer Support

SSG provides bilingual support across three queues: Member Services, Provider Services, and Medical Management Intake

Bilingual proficiency (English and Spanish)

Consistent MoM improvement on KPI metrics

Lowest ACW among all partners

CLIENT #2

SSG provides outbound prescription support for policy
holders.

Customer Support

SSG proactively reaches out to patients who have not yet refilled a prescription that will soon expire

SSG provides support in English

Our 15-year partnership is a testament to our commitment to performance, efficiency, and customer satisfaction. We consistently deliver top-notch results, earning our partner's trust and loyalty.