We have extensive experience in providing bilingual and English-only call center services to support natural disasters, security breaches, product recalls, and more. We use best practices developed internally for Rapid Response and Crisis Management and can deploy teams in just 48 hours.
Along with our support teams’ rapid deployment, we have created crisis management applications for a wide range of our customers and employees. Escalation processes involve immediate text communication according to the type of crisis. Escalating contacts and backup processes are also in place to send the issue via email to all who need to be aware of the issue’s occurrence if the first option does not respond.