LEADERSHIP
Meet our Global Leadership Team
Support Services Group’s talented and experienced Global Leadership Team focuses on driving results for our clients. Our leaders set the standard in leading by example to uphold SSG’s culture and values, fostering strong relationships and promoting operational excellence throughout the organization.
Chief Executive Officer
Bryan Gross
An executive with 37 years of experience in the BPO industry...
President / COO
Marcy Payne
28+ years of experience in the contact center industry-leading strategic initiatives...
Chief Revenue Officer
Timothy Blank
30+ years of contact center leadership experience, in the BPO industry...
Global CFO
Brian Wint
Senior level F&A executive with broad-based background in CX, B2B and CPG industries...
CHIEF INFORMATION OFFICER
Michael Koval
Over 10 years experience in help desk/contact center operations and 20-years management consulting...
Chief Legal Officer
Akos Horvath
15 + years of experience in international business law, administration, and diplomacy...
Chief Compliance Officer
Eric Murray
23+ years of contact center experience. Experienced in compliance management, process development...
Director of the Americas
Justin Horn
25+ years experience in the contact center / BPO industry...
EVP, Client Services
Joel Lewis
30+ years of experience in the global BPO industry. Responsible for client relationship management...
EVP, Global Workforce
Melissa Johnson
22+ years of workforce management experience, in the BPO industry...
Regional Leadership
SSG USA
Steve Geibel
23+ years experience in the business outsourcing industry overseeing omni-channel contact centers...
SSG APAC
Paulo Aquino
20+ years of experience in the Contact Center and BPO industry specializing in end-to-end operations...
SSG DOMINICAN REPUBLIC
Victor Alvarado
12+ years experience in the call center industry, Victor joined SSG in 2020...
SSG PANAMA
Felipe Osorio
Felipe currently serves as the Country Manager of our 80,000 square foot customer contact center...
SSG COSTA RICA
Johnathan Brown
Johnathan is an equity-minded, diversity and inclusion, social responsibility advocate with 20+ years...
SSG DIRECT RESPONSE / DIRECT MARKETING
Michael Wilson
Michael has 26 years in the D2C vertical market as well as 10 years previously in the B2B...