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LEADERSHIP

Meet our Global Leadership Team

Support Services Group’s talented and experienced Global Leadership Team focuses on driving results for our clients. Our leaders set the standard in leading by example to uphold SSG’s culture and values, fostering strong relationships and promoting operational excellence throughout the organization.

Chief Executive Officer

Bryan Gross

30+ years of successful executive experience, in the contact center industry.

Chief Operating Officer

Marcy Payne

28+ years of experience in the contact center industry-leading strategic initiatives.

Global CFO

Brian Wint

Senior level F&A executive with broad-based background in CX, B2B and CPG industries.

CHIEF INFORMATION OFFICER

Michael Koval

Over 10 years experience in help desk/contact center operations and 20-years management consulting...

Chief Legal Officer

Akos Horvath

15 + years of experience in international business law, administration, and diplomacy

Chief of Staff

Allaire Clark

10 years of experience in the contact center industry. Prior experience as Director of Human Resources...

Chief Compliance Officer

Eric Murray

23+ years of contact center experience. Experienced in compliance management, process development...

EVP, Client Services

Joel Lewis

30+ years of experience in the global BPO industry. Responsible for client relationship management...

SVP, Customer Experience

Justin Horn

25+ years experience in the contact center / BPO industry

Regional Leadership

SSG COSTA RICA

Jennifer Amato

15+ years in the contact center / BPO industry

SSG DOMINICAN REPUBLIC

Victor Alvarado

12+ years experience in the call center industry, Victor joined SSG in 2020

SSG APAC

Paulo Aquino

20+ years of experience in the Contact Center and BPO industry specializing in end-to-end operations...

SSG JAMAICA

Troy Cotton

30+ years of experience in the call center/BPO industry...

SSG USA

Steve Geibel

23+ years experience in the business outsourcing industry overseeing omni-channel contact centers

SSG CANADA

Roger Holmes

18+ years of experience in the contact center/BPO industry...

SSG MEXICO

Juan Ortega

15+ years of experience in the contact center/BPO industry

SSG PANAMA

Felipe Osorio

Felipe currently serves as the Country Manager of our 80,000 square foot customer contact center

SSG DIRECT RESPONSE / DIRECT MARKETING

Michael Wilson

Michael has 26 years in the D2C vertical market as well as 10 years previously in the B2B...

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