• 30+ years of contact center leadership experience, in the BPO industry, on both the client and agency sides of the business

• Proven track record of developing and implementing customer-experience programs for Fortune 1000 companies. An innovation-focused professional who has always strived to help clients improve their customer-experience roadmap.

• Possesses cross-industry proficiency in the following: CRM Platform Technology Implementation, Contact Center Outsourcing, and Customer Analytics.

• Has produced top-performing and award-winning teams composed of both senior and junior sales and customer-service professionals with extensive levels of industry-specific experience and expertise.