“Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support.”
Ebrahim HyderVP, Michael Kors Customer Service
Industry
Retail & Ecommerce BPO Services
“At the beginning of the pandemic, our online business grew “exponentially.” This resulted in a sudden increase in support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!”
Ruth JonesManager, JOANN Customer Care
“Chat was +86% for us in 2020, and we would not have been able to meet our SLAs without our partnership with Support Services Group. The team at SSG has given us the ability to learn additional staffing to meet our customers’ demands. We have been able to meet our service level agreements and customer expectations.”
Susan CampbellVera Bradley
“We’ve been partnered with SSG since forever, and in all that time, we’ve never felt the need to look elsewhere. Our business has significant fluctuations in volume, and our internal team is small – meaning SSG has to respond to unplanned calls at a moment’s notice, and they always do. They offer tremendous flexibility and performance and have been a key contributor to our 30+ years of success.”
Mike TaylorDirector of Operations, Paul Fredrick
Luxury Brand Specialists Providing White-Glove Support
We believe that outstanding customer service is what defines a luxury brand. We have decades of experience in delivering customer care for some of the finest luxury brands.
The quality of the overall customer experience for the luxury customer is what distinguishes a luxury brand, rather than the quality of the product and its price.
Support Services Group has a proven track record of offering white-glove customer experience to our many luxury clients. We have brand specialists that function as an unwavering extension of your brand by offering the same friendly, expert, personalized service over the phone, email, and chat that your customers would expect to receive from an in-store representative.
Catalog Sales and Support
In terms of catalog sales and support, we are the contact center of choice for some of the industry's most respected names. Our clients specialize in apparel, gifts, food, and healthcare products.
Trained call center workforce management teams are employed in our facilities to help our agents help our catalog clients maintain sales momentum and top-notch customer support, whether it's a holiday ramp, your special marketing efforts, or your 24 x 7 x 365 call center needs.
We collaborate with our catalog clients to fully understand their business needs, including marketing plans, shipping timelines, and other dynamics.
Omnichannel Retail Support from Customer Care to Returns Management
We recognize that the retail experience is changing all the time. The ever-increasing range of communication channels is changing how companies interact with their customers.
Outstanding customer experiences now take place at multiple touchpoints. We provide personalized omnichannel support at every point of contact to ensure brand messaging clarity through the web, chat, email, and voice interactions.
Exceptional Customer Care
Outstanding customer experiences now take place at multiple touchpoints. We understand that it helps you build customer loyalty.
No matter the channel, customers want a personalized experience with a friendly agent who has precise, relevant, and timely information about the product. They want somebody who can provide them with expert guidance in any transaction, regardless of the complexity.
We provide your customers with a personalized, appealing brand experience with every interaction.
Contact Us
We want to hear from you, let us know how we can help you or your business!