Consumer Electronics

Providing your customers with reliable, competent, and efficient product support
Luxury Brand Specialists Providing White-Glove Support
At SSG, we strive to deliver reliable, competent, and efficient product support to your customers.
With the ever-evolving landscape of the Internet of Things, it is crucial to provide top-notch customer service that builds trust and loyalty. Our omnichannel support services allow customers to connect with us through their preferred channels, ensuring competent and efficient support from our representatives.

OUR SERVICE OFFERING
For over two decades, SSG has provided specialized Tier 1 to Tier 3 Technical Support for leading consumer electronic brands. We invest in in-depth training, up-to-date knowledge, and live product labs to ensure our representatives have thorough product knowledge and hands-on user experience. Our representatives become experts on your products, genuinely embrace your brand, and promote customer satisfaction while elevating your brand reputation.
e-Brochure
CLIENT #1
America’s leader in floor care technology products for
over five generations
Sales, Customer Support, and IoT Tech Support
SSG consistently delivers CSAT scores of more than 10% above target
Won 100% of wallet share over incumbent BPO in just two years
Program has scaled to over 17x from starting size
CLIENT #2
World-wide consumer electronics brand
Customer Support, B2B and B2C Technical Support
SSG seamlessly staffs up and down to handle seasonal volume fluctuations
Provides valuable VOC data to the client’s Japanese partners
Realized drastic improvements across the board on the client’s:
• CSAT – Customer Satisfaction Rating
• AHT – Average Handle Time
• FCR – First Call Resolution