“SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.”
Razi S.Associate Director, BISSELL Consumer Care
Industry
Consumer Electronics BPO Expertise
“Your Products. Our Passion”
The Internet of Things continues to evolve and change the way consumers interact and experience your products and your brand. Our omnichannel support services enable your customers to interact through the channel that works best for them. Your customers can benefit from competent and efficient product support from our representatives where and when they need us.
Support Services Group has provided specialized Tier 1 to Tier 3 Technical Support for some of the world’s leading electronic brands for over two decades now.
We have a highly skilled technical support team whose focus is on the first-call resolution while embracing the appropriate brand voice to deliver exceptional customer experience supporting a wide variety of products and services. Our teams are backed by in-depth training, a consistently up-to-date knowledge base, and live product labs to ensure thorough product knowledge and hands-on user experience. We have representatives who become experts on your products, honestly embrace your brand, and utilize your products, thus enhancing customer satisfaction and promoting your brand.
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