Consumer Electronics

Providing your customers with reliable, competent, and efficient product support

Luxury Brand Specialists Providing White-Glove Support

At SSG, we strive to deliver reliable, competent, and efficient product support to your customers.
With the ever-evolving landscape of the Internet of Things, it is crucial to provide top-notch customer service that builds trust and loyalty. Our omnichannel support services allow customers to connect with us through their preferred channels, ensuring competent and efficient support from our representatives.

OUR SERVICE OFFERING

For over two decades, SSG has provided specialized Tier 1 to Tier 3 Technical Support for leading consumer electronic brands. We invest in in-depth training, up-to-date knowledge, and live product labs to ensure our representatives have thorough product knowledge and hands-on user experience. Our representatives become experts on your products, genuinely embrace your brand, and promote customer satisfaction while elevating your brand reputation.

Vertical – Consumer Electronics

e-Brochure

CLIENT #1

America’s leader in floor care technology products for
over five generations

Sales, Customer Support, and IoT Tech Support

SSG consistently delivers CSAT scores of more than 10% above target

Won 100% of wallet share over incumbent BPO in just two years

Program has scaled to over 17x from starting size

CLIENT #2

World-wide consumer electronics brand

Customer Support, B2B and B2C Technical Support

SSG seamlessly staffs up and down to handle seasonal volume fluctuations

Provides valuable VOC data to the client’s Japanese partners

Realized drastic improvements across the board on the client’s:
• CSAT – Customer Satisfaction Rating
• AHT – Average Handle Time
• FCR – First Call Resolution