SSG North America

Support Services Group has been operating in Waco, Texas, since 1998. We have an eight-acre campus in Waco’s Business Park District, with 30,000 square feet of call center space across two buildings. SSG is an employer of choice in Waco, which is home to a strong Spanish-English bilingual population.

We also have a contact center in Nova Scotia, Canada, and a work-from-home team based in Toronto. Nova Scotia offers a skilled workforce with strong English and French-Canadian speakers.

SSG has 700 agent stations ready in our headquarters in Waco and the ability to quickly add 250+ additional seats. Our Nova Scotia site, on the other hand, has over 150 agent-ready stations.

Our dedicated team of professionals in North America is equipped with the expertise and resources to handle a wide range of services for our clients. Our partnerships range from newly onboarded to 35+ year relationships, with an average client tenure of four years. And because we understand the customer journey and keep our promises, we have highly referenceable clients.