Circumstance When Covid-19 forced retail stores to close all around the country, contact volume at this fabric and craft online store increased some 400% in April, 2020. The difficult…
SSGMarch 29, 2021
Luxury Fashion Brand and SSG – True Partnership Lifecycle
Partnership background SSG inherited this marquee client through acquisition and the program was not running optimally. The existing team had…
Read More Circumstance Support Services Group began a partnership with a leading home electronics company in 2019, providing tech support, order support and customer care for its…
SSGMarch 29, 2021
International Streaming Service Circumstance One of the world’s most admired brands was experiencing unprecedented volume at the launch of its steaming media business. The company,…
SSGMarch 29, 2021
Partnership background SSG inherited this marquee client through acquisition and the program was not running optimally. The existing team had issues with quality, client satisfaction,…
SSGMarch 29, 2021
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