BPO - Support Services Group

Operational Excellence in Consumer Loan Collections

Since 2019, SSG has partnered with a financial services provider, expertly managing its operational collections program for consumer loans from the Philippines. Problem Faced Collection revenue was below target and volume was forecasted to increase dramatically. The program focused on...

August 12, 2025

Case Studies

15+ Years of Proven Collections Success

Collections + Customer Contact What does it take to transform effective outreach into lasting financial success? In the highly competitive telecommunications sector, implementing effective collection strategies can significantly impact business growth and optimize cash flow. Since 2009, Support Services Group...

August 12, 2025

BPO Insights: AI as “Actionable Information”

Industry Insights

BPO Insights: AI as “Actionable Information”

In a previous blog post, Rick Owens, Support Services Group’s Chief Global Technology Officer, talked about how AI is transforming BPO services. In this article, Owens speaks about SSG’s own spin on AI as “actionable information,” how the company is...

September 23, 2024

Remote Work: Opportunities and Challenges

Insights

Remote Work: Opportunities and Challenges

In recent years, we have observed transformations in the BPO industry, particularly in how companies have embraced remote work and navigated its persistent challenges. Support Services Group is no different. What are the key hurdles faced in remote work?...

June 14, 2024

Press Release

Industry Veteran Joins SSG

WACO, Texas, June 7, 2024 – Lisa Furlough has joined Support Services Group (SSG) as Global Vice President of Client Success. An industry veteran for over 30 years, Furlough is known for improving program outcomes for clients across a wide...

June 7, 2024

How To Improve Customer Service Experience

Industry Insights

How To Improve Customer Service Experience

Investing in exceptional customer service is an investment in your brand’s future. But where do you begin? In today’s competitive landscape, exceptional customer service is no longer a luxury; it’s a necessity. It builds loyalty, fosters brand advocacy, and fuels...

February 20, 2024

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