Industry

BPO Services for Restaurant & Automotive

Restaurant Industry Expertise 

We understand how vital brand protection is in the current competitive food-service industry. As well as providing a consistent and quality customer experience, restaurants are also expected to handle customer feedback and recovery.  

Leading global brands trust Support Services Group to bring together the people, processes, and technology needed to deliver exceptional customer experience each time. We support you in creating great customer experiences while minimizing costly complaints. 

The customer experience you create will determine your success, be it a brand or a franchisee. Collection, analysis, and response to customer feedback across all channels are critical.

Restaurant Industry Expertise

Our exclusive CustomerPulse platform combines multiple customer data points in one platform to allow the organization’s stakeholders to overview the customer experience across all channels and take action based on comprehensive data. Our customer experience solution will help you: 

  • Determine locations or areas where the volume of customer complaints is exceptionally high 
  • Track improvement in customer loyalty, brand image, and delivery of critical factors
  • Categorize customer feedback and trends over time 
  • Mentor your teams through opportunities for improvement and compliments for a job well done 

Employee Hotline Support 

Besides providing coherent and excellent customer experiences in multiple restaurants, it is also essential to ensure that many employees at each location have a place to give feedback and ask for help. We offer 24 x 7 x 365 Employee Hotline Support for many of our QSR and franchise clients. 

Our exclusive EmployeePulse platform gathers employee feedback and immediately delivers high-priority items to the right parties. This platform enables your key stakeholders to evaluate the workforce climate and take targeted and specific measures to improve. 

  • Determine locations or areas where the volume of employee complaints is exceptionally high. 
  • Acknowledge and celebrate positive feedback. 
  • Track improvement of critical factors or company initiatives. 
  • Categorize employee feedback and trends over time. 
  • Trend-mapping by location, region, manager, etc. 
  • Management and reporting of franchise/regional escalations. 
  • Mentor your teams through opportunities for improvement and compliments for a job well done. 

 Automotive Industry Expertise 

Support Services Group understands that automotive sales and services remain highly competitive in a rapidly evolving market. We can help you protect your brand’s value, listen to your customer’s voice, and find new clients. In addition to this, we can also help you build exceptional customer experiences and reduce costly complaints. 

Our exclusive CustomerPulse platform combines multiple customer data points in one platform to allow the organization’s stakeholders to overview the customer experience across all channels and take action based on comprehensive data. Our customer experience solution will help you: 

  • Determine location or parts and models where the volume of customer complaints is exceptionally high 
  • Track improvement in loyalty and delivery of critical factors 
  • Categorize customer feedback and trends over time 
  • Mentor your teams through opportunities for improvement and compliments for a job well done 

Contact Us

We want to hear from you, let us know how we can help you or your business!