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Waco, TEXAS, March 17, 2022 – Support Services Group was awarded a Grand Stevie Award in the 16th annual Stevie Awards for Sales & Customer Service today. Over 2,300 nominations from organizations in 51 nations were considered and Grand Stevies are awarded only to companies ranked in the Top 10 of all participants.  

“Just a few years ago, we were a regional provider with ambitious plans,” said Bryan Gross, CEO of Support Services Group. “Now we are a global player and the value and quality we deliver to our clients is stronger than ever. I’ve been in this business over 35 years and not many companies can say that.”   

This is the second consecutive year Support Services Group has won a Grand Stevie, placing 7th, which is two places higher than SSG finished last year.   

Support Services Group won two Gold, five Silver, and two Bronze Stevies® for its own entries and two Gold and two Bronze for our partnership with Michael Kors. Team awards included a Gold for Frontline Customer Service Team of the Year, and Silver Stevies® for Contact Center of the Year and Customer Service Outsourcing Provider of the Year.  

Top individual honors went to Summer Downs, with a Gold for Young Customer Service Professional of the Year; Whitney Bearden, who took a Silver for Contact Center Manager of the Year; and Marcy Payne, President and COO of SSG, who was honored with a Silver for Contact Center Leader of the Year.  

The Stevie Awards for Sales & Customer Service seeks to honor the world’s outstanding customer service, contact center, business development, and sales professionals. The Stevies® form eight of the world’s leading business award programs, including the American Business Awards® and International Business Awards®  

Eligible nominees for this award include professionals worldwide in customer service, contact center, business development, and sales. The Stevie® Awards for Sales & Customer Service comprises more than 150 categories, including customer service awards and sales awards.  

Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees. Winners will officially be celebrated during a special ceremony on May 11.  

Support Services Group won the following Stevies®:   

Stevie® Award

Nomination

Category

Gold Stevie Winner
SSG's Frontline Team delivers 'wow' Customer Service
Front-Line Customer Service Team of the Year - All Other Industries
Gold Stevie Winner
Summer Downs' Career is Looking Up at SSG
Young Customer Service Professional of the Year - All Other Industries
Silver Stevie Winner
Support Services Group turns 'wow' CX into global growth
Contact Center or Customer Service Outsourcing Provider of the Year
Silver Stevie Winner
Whitney Bearden
Contact Center Manager of the Year
Silver Stevie Winner
Support Services Group's nimble approach drives success
Contact Center of the Year (Over 100 Seats) - All Other Industries
Silver Stevie Winner
Marcy Payne
Contact Center Leader of the Year
Silver Stevie Winner
Michael Kors and Support Services Group
Most Valuable Response by a Customer Service Team
Bronze Stevie Winner
Support Services Group Leadership Stresses Caring Culture
Customer Service Management Team of the Year
Bronze Stevie Winner
Michael Kors and Support Services Group
Customer Service Team of the Year - Recovery Situation - All Other Industries

Awards won in partnership with Michael Kors

Stevie® Award

Nomination

Category

Gold Stevie Winner
MK's Online Sales Team Weathers the Pandemic
Online Sales Team of the Year
Gold Stevie Winner
Michael Kors recovers after shut down
Customer Service Team of the Year - Recovery Situation - Other Service Industries
Bronze Stevie Winner
MK's MVP's Plow Through Pandemic
Most Valuable Response by a Customer Service Team
Bronze Stevie Winner
KORS' Online Sales Team Makes Dramatic Turnaround after Covid Shutdown
Sales Turnaround of the Year

About Support Services Group 

Support Services Group is a global, high-touch Omnichannel Outsource Contact Center solution company headquartered in Texas, USA, with over 20 contact centers in 10 countries across three continents. The company has been committed to excellence since 1998 with clients in industries such as consumer electronics, digital software and technology, digital entertainment, retail and more.   

About the Stevie® Awards 

Stevie Awards® are conferred in eight programs: the Asia-Pacific Stevie Awards®, the German Stevie Awards®, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers®, the Stevie Awards for Women in Business ®, and the Stevie Awards for Sales & Customer Service ®. Stevie Awards® competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies® recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards® at www.stevieawards.com.  

Contact:
brand@supportservicesgroup.co