Support Services Group was recognized with a total of nine Stevie® Awards in the 15th annual Stevie Awards for Sales & Customer Service.
“Our talented people and our desire to improve the customer experience that our clients receive have always been our organization’s driving force,” said Bryan Gross, Support Services Group CEO. “We are honored to have been awarded these Stevies®. This achievement serves as our inspiration and fuel to work even harder as a team in providing unparalleled solutions…” Bryan attributes the wins to the whole Support Services Group Family, “These awards go to our 6,600 employees at Support Services Group for their hard work and dedication in consistently providing the best service delivery to our customers and clients.”
The Stevie® Awards winners were announced today, February 1, 2021. Support Services Group was awarded three Gold and six Silver awards:
| Stevie® Award | Nomination | Category |
| Gold | Bold Solution Leads to Big Win | Business Development Achievement of the Year – Media & Entertainment Industries |
| Gold | Bryan Gross | National Sales Executive of the Year |
| Gold | Support Services Group Thrives on Winning Culture | Contact Center or Customer Service Outsourcing Provider of the Year |
| Silver | BISSELL AND SSG Partner for Excellence | Contact Center Solution – New |
| Silver | Quick study delivers “wow“ customer service for SSG | Young Customer Service Professional of the Year – All Other Industries |
| Silver | SSG helps partners recover, thrive during COVID-19 | Most Valuable Response by a Customer Service Team |
| Silver | BISSELL AND SSG OVERCOME PANDEMIC | Most Valuable Response by a Customer Service Team |
| Silver | JOANN and SSG partner to slay backlog | Contact Center Solution – New Version |
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards President Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
Details about the Stevie Awards® for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
About Support Services Group
Support Services Group is a global, high-touch Omnichannel Outsource Contact Center solution company headquartered in Texas, USA, with 25 contact centers in 9 countries across three continents. The company has been committed to excellence since 1998 with more than 100+ referenceable clients in industries such as consumer electronics, digital software and technology, digital entertainment, and retail.
About The Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.
Contact: Allaire Clark
aclark@supportservicesgroup.co