Waco, TEXAS, March 1, 2022 – Support Services Group’s commitment to excellence was recognized with 13 Stevie Awards today, March 1, 2022.
“Our objective is to ensure clients are satisfied with the customer experience delivered by our enthusiastic, and dedicated community,” said Bryan Gross, CEO of Support Services Group. “It is truly a privilege to be honored by the Stevies® because the recognition inspires our employees to give their best in all they do. This is a proud day for the SSG family.”
Gross said he appreciates the awardees at Support Service Group and the people who helped them along the way. “This is a team effort,” said Gross. “It is gratifying to see everyone working together and to have that collaborative spirit rewarded.”
Support Services Group won two Gold, five Silver, and two Bronze Stevies® for its own entries and two Gold and two Bronze for our partnership with Michael Kors. Team awards included a Gold for Frontline Customer Service Team of the Year, and Silver Stevies® for Contact Center of the Year and Customer Service Outsourcing Provider of the Year.[/vc_column_text][image_with_animation image_url=”6706″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text]Top individual honors went to Summer Downs, with a Gold for Young Customer Service Professional of the Year; Whitney Bearden, who took a Silver for Contact Center Manager of the Year; and Marcy Payne, President and COO of SSG, who was honored with a Silver for Contact Center Leader of the Year.
The Stevie Awards for Sales & Customer Service seeks to honor the world’s outstanding customer service, contact center, business development, and sales professionals. The Stevies® form eight of the world’s leading business award programs, including the American Business Awards® and International Business Awards®
Eligible nominees for this award include professionals worldwide in customer service, contact center, business development, and sales. The Stevie® Awards for Sales & Customer Service comprises more than 150 categories, including customer service awards and sales awards.
Support Services Group won the following Stevies®: [/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”h4″ col_2_text_element=”h4″ col_3_text_element=”h4″ font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Stevie® Award” col_2_content=”Nomination” col_3_content=”Category”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Gold Stevie Winner” col_2_content=”SSG’s Frontline Team delivers ‘wow’ Customer Service” col_3_content=”Front-Line Customer Service Team of the Year – All Other Industries”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Gold Stevie Winner” col_2_content=”Summer Downs’ Career is Looking Up at SSG” col_3_content=”Young Customer Service Professional of the Year – All Other Industries”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Silver Stevie Winner” col_2_content=”Support Services Group turns ‘wow’ CX into global growth” col_3_content=”Contact Center or Customer Service Outsourcing Provider of the Year”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Silver Stevie Winner” col_2_content=”Whitney Bearden” col_3_content=”Contact Center Manager of the Year”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Silver Stevie Winner” col_2_content=”Support Services Group’s nimble approach drives success” col_3_content=”Contact Center of the Year (Over 100 Seats) – All Other Industries”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Silver Stevie Winner” col_2_content=”Marcy Payne” col_3_content=”Contact Center Leader of the Year”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Silver Stevie Winner” col_2_content=”Michael Kors and Support Services Group” col_3_content=”Most Valuable Response by a Customer Service Team”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Bronze Stevie Winner” col_2_content=”Support Services Group Leadership Stresses Caring Culture” col_3_content=”Customer Service Management Team of the Year”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Bronze Stevie Winner” col_2_content=”Michael Kors and Support Services Group” col_3_content=”Customer Service Team of the Year – Recovery Situation – All Other Industries”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]
Awards won in partnership with Michael Kors
[/vc_column_text][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”h4″ col_2_text_element=”h4″ col_3_text_element=”h4″ font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Stevie® Award” col_2_content=”Nomination” col_3_content=”Category”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Gold Stevie Winner” col_2_content=”MK’s Online Sales Team Weathers the Pandemic” col_3_content=”Online Sales Team of the Year”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Gold Stevie Winner” col_2_content=”Michael Kors recovers after shut down” col_3_content=”Customer Service Team of the Year – Recovery Situation – Other Service Industries”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Bronze Stevie Winner” col_2_content=”MK’s MVP’s Plow Through Pandemic” col_3_content=”Most Valuable Response by a Customer Service Team”][nectar_horizontal_list_item columns=”3″ column_layout_using_3_columns=”even” col_1_text_align=”center” col_2_text_align=”center” col_3_text_align=”center” col_1_text_element=”p” col_2_text_element=”p” col_3_text_element=”p” font_family=”p” hover_effect=”full_border” hover_color=”accent-color” border_radius=”5px” icon_family=”none” icon_size=”regular” col_1_content=”Bronze Stevie Winner” col_2_content=”KORS’ Online Sales Team Makes Dramatic Turnaround after Covid Shutdown” col_3_content=”Sales Turnaround of the Year”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.
“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11.”
About Support Services Group
Support Services Group is a global, high-touch Omnichannel Outsource Contact Center solution company headquartered in Texas, USA, with over 20 contact centers in 10 countries across three continents. The company has been committed to excellence since 1998 with clients in industries such as consumer electronics, digital software and technology, digital entertainment, retail and more.
About the Stevie® Awards
Stevie Awards® are conferred in eight programs: the Asia-Pacific Stevie Awards®, the German Stevie Awards®, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers®, the Stevie Awards for Women in Business ®, and the Stevie Awards for Sales & Customer Service ®. Stevie Awards® competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies® recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards® at www.stevieawards.com.
Sponsors of the 16th annual Stevie Awards for Sales & Customer Service ® include Sales Partnerships, Inc., and ValueSelling Associates, Inc.
Contact
brand@supportservicesgroup.co