Support Services Group (SSG) Achieves HITRUST e1 Certification

Support Services Group (SSG) Achieves HITRUST e1 Certification, Demonstrating Commitment to Cybersecurity and Information Protection

HITRUST Certification validates SSG is meeting rigorous cybersecurity and data protection standards through independent assessment and assurance.

[Waco, Texas], August 25, 2026: Support Services Group (SSG), a leading global provider of business process outsourcing (BPO) and customer experience solutions, today announced its global operations have earned certified status from HITRUST for cybersecurity and information protection.

The HITRUST Certification demonstrates that SSG has met requirements defined by leading cybersecurity and regulatory frameworks, confirming that strong controls are in place to protect sensitive data and manage risk effectively.

“As cybersecurity expectations continue to rise, our clients and partners expect credible, independently validated assurance,” said Rick Owens, Global CTO of Support Services Group. “Achieving HITRUST Certification reinforces our ongoing commitment to protecting data, managing risk and maintaining the trust of everyone we serve.”

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Built on the HITRUST Assurance Program, the achievement reflects independent third-party testing, centralized quality assurance, and certification backed by HITRUST’s Cyber Threat-Adaptive engine. These elements ensure continuous alignment with the latest threat intelligence and evolving standards across NIST, ISO and OWASP.

HITRUST certification has become a widely recognized requirement for vendors supporting healthcare payers, providers and other organizations that handle sensitive consumer data. For SSG, the designation strengthens its position serving clients in healthcare, insurance, financial services and other industries with high data security requirements, and differentiates the company in a business process outsourcing market increasingly shaped by security and compliance expectations.

Unlike self-attested compliance frameworks, HITRUST certification is issued only after an independent third-party assessment and an additional HITRUST quality review, giving clients a verified benchmark of an organization’s security maturity.

“Earning this certification reflects an investment our entire organization has made in building trust with our clients,” said Michael Nessler, Executive Chairman of Support Services Group. “As we continue to grow our footprint with healthcare and other highly regulated clients, this gives them confidence that SSG treats the security of their data with the same seriousness they do.”

About Support Services Group

Support Services Group (SSG) is a global business process outsourcing company delivering customer experience, sales support and back-office solutions to leading brands across industries. SSG combines onshore, nearshore and offshore delivery models with technology-enabled operations to help clients scale efficiently while maintaining the highest standards of quality and security.