Waco, Texas – April 15, 2024 – The ability to deliver consistent quality is what sets Support Services Group apart from other Business Process Outsourcing (BPO) companies.
“We take the time to ask the right questions, and listen to our clients,” explained Larry Ruehlen, Global VP of Marketing, on SSG’s success at the 18th Annual Stevie Awards for Sales & Customer Service.
SSG helps brands build loyalty by focusing on what truly matters – resolving issues quickly and delighting customers along the way. SSG believes technology should simplify customer experience and that human connections still matter.
All told, SSG finished third globally, behind two Global Fortune 150 Companies, DHL, and IBM. SSG accepted 25 awards, including three gold, fourteen silver, and eight bronze. SSG won awards across a wide range of client programs and for major categories including Customer Service Employer of the Year and Contact Center of the Year.
“It is good to see so many talented colleagues get recognized for their hard work and commitment to putting customers first,” Ruehlen said.
The Stevie Awards® recognizes top professionals and organizations in customer service, contact centers, business development, and sales. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide in seven specialized judging committees.
“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards President Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
SSG’s performance at the 18th Annual Stevie Awards is a testament to our unwavering commitment to exceeding client expectations and delivering best-in-class service. Being ranked among the top performers globally underscores the dedication and expertise of our entire team, said Ruehlen.
The awards were presented Friday, April 12, at the Bellagio Hotel in Las Vegas.
Congratulations to all SSG winners!
About Support Services Group
Support Services Group (SSG) is an emerging leader in the customer experience industry with a mission of helping brands consistently deliver extraordinary customer care. We provide world-class support to our growing clients with our omnichannel solutions tailored to meet every business need. Since we started in 1998, our goal has always been to exceed our customers’ expectations. From then until now, our pursuit of excellence has guided us in everything we do.
From a small business operating from a single site in Texas, our drive to deliver excellent customer care allowed us to expand our broad range of services across the globe. We now offer client support from 10 countries in over 25 languages. Continuing to focus on setting the standard for excellence in our industry.
For more information, please refer to the company’s website at www.supportservicesgroup.co.
About the Stevie® Awards
Stevie Awards® are conferred in eight programs: the Asia-Pacific Stevie Awards®, the German Stevie Awards®, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers®, the Stevie Awards for Women in Business ®, and the Stevie Awards for Sales & Customer Service ®. Stevie Awards® competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies® recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards® at http://www.StevieAwards.com.
Contact us at: BusinessDevelopment@supportservicesgroup.co
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