When Quality Counts, Brands Choose SSG!
WACO, Texas, July 10, 2024 – Uninterrupted Peace of Mind and True Partnership are why brands choose Support Services Group.
“This business is highly competitive,” said SSG Executive Chairman Mike Nessler. “One must understand a brand’s wants and needs, then be able to deliver on exactly that. We put clients first and keep our word. That’s why SSG is gaining momentum.”
SSG is a Business Process Outsourcer that takes pride in tailoring programs to run as an extension of its partner brands. SSG provides customer care, tech support, sales, collections, and back-office agents for brands big and small. Our clientele ranges from global retailers to e-commerce brands, international banks, and rapidly growing tech companies.
During the first half of 2024, SSG has signed eight new clients in retail, E-commerce, banking, healthcare, telecom, and Federal Government support.
So, what do SSG’s new partners have in common?
“We work with companies that put the customer first,” said Brian Wint, President – Finance & Operations. “With SSG’s ‘ON IT’ Culture, we act with urgency, and operate as a cohesive team no matter how many agents or locations are involved.”
Consistency Matters
“You get the same approach from the US, nearshore or offshore,” Wint said. “That is why so many of our partners have service locations in several geographies.”
The solution designs for our new partners represent a good cross-section of SSG’s offerings:
- A collections team based in the Philippines serves a publicly traded telecom company.
- An e-commerce brand has opted for nearshore services to handle customer care and sales.
- A fintech company has chosen offshore support for account-related services.
- A healthcare provider uses nearshore resources for sales and customer care.
- A US Federal Agency collaborates with SSG due to their expertise in providing highly qualified domestic agents at scale.
- A banking client has selected one of SSG’s nearshore solutions for customer care.
SSG’s Project Management Office is a true differentiator. We understand the importance of structure and collaboration and devote Subject Matter Experts from all functional areas to each implementation. The PMO office oversees a launch for 90 days using Six Sigma practices to reach proficiency before transitioning to steady state operations. We also offer AI technology solutions that increase efficiency and reduce costs for our partners.
To learn more about how we earn trust, see our client testimonials.
About Support Services Group
Support Services Group is a US-based omnichannel BPO solutions company. SSG was founded in 1998 in Waco, Texas, and has grown into a global company with 17 contact centers in 10 countries. SSG provides outsourced support for brands that want to increase customer lifetime value.
