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Support Services Group – Asia Pacific expands to Malaysia

Support Services Group (SSG) has just announced the expansion and growth of its Asia-Pacific (APAC) roster through the joining of the Kuala Lumpur operations of Mindpearl in an announcement last week. Finalized last November 23, 2020, SSG has acquired the Malaysian-based Contact Center to add to their emerging operations in Asia. Growing at an exponential rate, SSG now has a larger presence in Asia following the acquisition of its Admerex team from the Philippines in October 2020 and is continuously working on more acquisition in the Asia-Pacific region, extending its services and resources globally.   

Close to 100 employees joined SSG through this acquisition, bringing their total to 1,900 employees in the APAC region at the close of November 2020. The Kuala Lumpur-based team currently serves the aviation and airline industry and has handled accounts from mainly Asian countries, with expertise in Customer Services and other lines of businesses. Rob Dizon, President & CEO of Support Services Group Asia-Pacific says that, “The Kuala Lumpur team will have an important role in opening the borders for SSG, increasing our source for talent that can cater to outsourcing services worldwide. We want to significantly improve SSG’s regional footprint in APAC with the help of their outstanding customer service track record, which is a great addition to our growing roster of supported languages.”   

SSG APAC is being posed in elevating the company’s brand, capabilities, and expertise, while sustaining growth in the region, as professed by the Group CEO of Support Services Group. Bryan Gross says in relation to this expansion that, “I believe in the amazing talent and hardworking teammates in the APAC region; hence we continuously acquire more teams that would help us achieve our vision. This expansion is a testament that no matter where you are in the globe, Support Services Group will always provide the same level of excellence it is known for.” As 2021 quickly approaches, the company leaders assert that it will take its initiatives to greater heights, embodying the company slogan of Excellence Beyond Borders. 

Support Services Group is a global, high-touch Omnichannel Outsource Contact Center solution company headquartered in Texas, USA, with over 20 contact center locations across the globe. The company has been committed to excellence since 1998 with more than 100+ referenceable clients in industries such as consumer electronics, digital software and technology, digital entertainment, and retail.

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