Waco, Texas – [March 5, 2025] – We at Support Services Group (SSG) are proud to share that our teams have been recognized with 18 Stevie® Awards at the 19th Annual Stevie® Awards for Sales & Customer Service. This recognition reflects who we are as an organization and the strength of our On It culture, which drives us to deliver extraordinary customer experiences for our clients every day.
For us, these awards are more than recognition. They affirm the trust our clients place in us and the dedication of our employees across the globe. From training and leadership to innovation and customer care, our teams consistently show what it means to go above and beyond. Their ability to listen, adapt, and act quickly ensures that SSG remains a partner of choice for some of the world’s most respected brands.
The Stevie® Awards are regarded as one of the highest honors in our industry, recognizing excellence in customer service, contact centers, business development, and sales. Competing against organizations from around the world, we are proud that our people, programs, and culture stood out as examples of operational excellence and customer-first innovation.
“Our teams live our On It culture every day — stepping up, delivering results, and setting new benchmarks for service,” said Larry Ruehlen, Global VP of Brand & Integrated Marketing of Support Services Group. “These awards reflect the dedication of our people and the trust of our clients, who inspire us to innovate and lead in this competitive industry.”
This year’s wins highlight the diversity of our strengths. From gold recognition for training and leadership, to silver awards celebrating our client engagement, to bronze distinctions that honor our ability to scale, innovate, and deliver consistent results, every achievement is a reflection of the talent and resilience of our people.
We celebrate these wins together as one global team. They remind us of our responsibility to keep raising the bar, investing in our employees, and delivering measurable value to our clients. Above all, they reinforce what we believe: that when we embody our On It culture, extraordinary things happen.
Congratulations to all SSG winners!
2025 Stevie® Award Wins
Gold Stevie® Awards
- Investing in Training – Customer Service Training Team of the Year
- Carlos Asmin Gonzalez – Contact Center Manager of the Year
Silver Stevie® Awards
- Support Services Group – Contact Center of the Year
- QSR Care that Delivers – Best Customer Engagement Initiative
Bronze Stevie® Awards
- Support Services Group – Contact Center or Customer Service Outsourcing Provider of the Year
- Support Services Group – Customer Service Employer of the Year
- Luxury Retail Excellence – Customer Service Management Team of the Year
- Furnished with Care – Customer Service Management Team of the Year
- Elevating Agent Success – Customer Service Training or Coaching Program of the Year
- Jeury Infante – Front-Line Customer Service Professional of the Year
- Frank Rodriguez – Front-Line Customer Service Professional of the Year
- Miguel Figueroa – Young Customer Service Professional of the Year
- Dallas Frost – Young Customer Service Professional of the Year
- Lorena Oviedo – Contact Center Leader of the Year
- Sarah Lindo – Contact Center Professional of the Year
- Norieles Castillo – Customer Service Leader of the Year
- Thomas Rummell – Customer Service Training Professional of the Year
- Fe Hurtado – Customer Service Training Professional of the Year
About Support Services Group
We are Support Services Group (SSG), a global leader in customer experience solutions. Since our founding in 1998 in Waco, Texas, we have grown to serve clients from 10 countries in more than 25 languages. Guided by our On It culture, we partner with some of the world’s most respected brands to strengthen customer loyalty, enhance operations, and achieve measurable business success.
Contact us at: https://supportservicesgroup.co/contact-sales/
About the Stevie® Awards
The Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries annually from organizations in over 70 nations. Learn more at www.StevieAwards.com.
