WACO, Texas, June 7, 2024 – Lisa Furlough has joined Support Services Group (SSG) as Global Vice President of Client Success. An industry veteran for over 30 years, Furlough is known for improving program outcomes for clients across a wide range of industries.
“Lisa brings a wealth of experience and expertise, having started her career as an agent and held virtually every role in the BPO industry,” said Joel Lewis, Global Executive Vice President of Client Success. “Her extensive experience working with clients in ever-expanding roles and responsibilities globally is a testament to her dedication and capability.”
Furlough previously founded her own call center and has managed successful CX programs ranging from small startups to Fortune 50 companies including Levi Strauss & Co., iHeartRadio, Amazon, Nabisco, AT&T, and Farmers Insurance.
“I’ve been following SSG for the past year,” said Furlough. “SSG is one of those rare organizations where I can leverage both my experience and knowledge of every aspect of the BPO industry. My ability to build strong relationships and understand client needs gives me full confidence that I can bring success to SSG.”
Her areas of expertise include:
- Program Implementation
- Process Improvement
- Alignment to Brand
- Quality Assurance
- Operational Efficiency
Furlough and Lewis have worked together before, so both already know the bar is high.
“I’ve always believed that the key to exceeding client expectations is not just solving problems and doing what is expected, but really connecting with the client,” said Furlough. “I strive to understand their business needs and bring innovation and customer insights to the table.”
Lewis agreed with the approach.
“I have no doubt that Lisa’s presence will enhance our organization’s execution and drive success for our partner clients,” said Lewis.
About Support Services Group
Support Services Group is a U.S.-based omnichannel BPO solutions company. SSG was founded in 1998 in Waco, Texas, and has grown into a global company with 17 contact centers in 10 countries. The company provides customer care and technical support for industries including luxury retail, financial & insurance, digital entertainment, and communications.
