Welcome to Cosmopolitan
HUNGARY
For over 25 years, SSG Europe has been delivering premium Contact Center solutions and workforce outsourcing services, operating from three strategic locations:
• Budapest – The vibrant capital of Hungary and a hub for business and innovation.
• Balatonboglár – Close to Central Europe’s largest lake, offering a serene yet efficient work environment.
• Szekszárd – Located in Hungary’s renowned wine region, combining tradition with modern capabilities
BPO & Contact Center Services in Hungary
SSG in Hungary
Our multilingual team supports 15+ languages, such as Hungarian, English, and various European languages like German, French, Italian, and Spanish. Specializing in sales, customer care, inbound support, and e-commerce, we serve industries such as media streaming, automotive, retail, and finance.Â
With 200+ agent-ready stations, 100 additional seats, and experienced staff averaging 3+ years of tenure, we ensure reliable, top-quality service in safe, accessible locations.Â
Why Hungary?
Here are a few highlights of our Budapest operations
4%
Unemployment Rate
2.3%
Monthly Attrition Rate
98.68%
Literacy Rate
52.5
Cost of Living Index
15
Languages Supported
377+
Seat Capacity
Excellence Is Our Passion
Awards
- 2023 Stevie Awards: 23 awards won, including the Grand Stevie
- 2022: 14 awards, including Contact Center of the Year-Silver Award
- 2021: 10 awards, including Contact Center of the Year-Gold Award
- 2020: 5 awards, including Back-Office CS Team of the Year-Silver Award
Why People Choose SSG to Grow Their Careers
Our People
SSG is currently an employer of choice in Budapest, and we draw talent from all over the country because of our caring culture.
At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.
Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.
We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.
Life in Budapest
Food: Hungarian cuisine is mostly centered on meat and dairy, the effect of the nomadic lifestyle of the Magyars, the country’s primary ethnic group. However, Hungarian food also incorporates a variety of seasonal fruits and vegetables, and is considered the spiciest in Europe.
Onyx Restaurant is a Michelin-starred fine-dining restaurant focusing on Hungarian cuisine with a modern twist, while Costes Downtown serves innovative Hungarian dishes in a contemporary setting. Kispiac Bisztró offers Hungarian comfort food made from locally sourced ingredients. Pozsonyi Kisvendéglő is regarded as one of the best Hungarian restaurants in Budapest.
Drink: Szimpla Kert is one of Budapest’s most famous ruin pubs, known for its eclectic decor and vibrant atmosphere. Other breweries to visit include Élesztő, First Craft Beer & BBQ, and FIRST Local Craft Beer and Kitchen. Open-air garden pubs from spring to Autumn: Budapest Garden, Wasser, Kabin, Zöld Küllő, Dürer Kert, and Kertem.
Culture and Music: Theaters: Madách Theatre, VÃg Theatre, Operett Theatre, and the Hungarian Opera House. Concert places: Budapest Park, A38 Ship, Kobuci Kert, and Akvárium.
Places to Visit: Buda Castle, Hungarian Parliament Building, Fisherman’s Bastion, Thermal Baths, Chain Bridge, Shoes on the Danube Bank, Heroes’ Square, Great Market Hall, Dohány Street Synagogue, Andrássy Avenue, Margaret Island, and Gellért Hill.
Where to Stay: Four Seasons Hotel Gresham Palace Budapest is a luxury hotel located in a historic building overlooking the Danube River. Other options include Aria Hotel Budapest by Library Hotel Collection, Corinthia Hotel Budapest, New York Palace, Brody House, and SmartApart.
The SSG Culture
We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.
Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.
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