Support Services Group serves over 75+ clients
Our partnerships range from newly on-boarded to 25+ year relationships with an average client tenure of 4 years.
Our seasoned management team emphasizes our client’s vision of customer service and support.
Why do customers stay with SSG
"Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support"
“Awesome results, team. Thank you so much for doing such an amazing job with our customers and a huge shoutout to the SSG team. We can't express enough how glad we are to have all of you supporting our customers and representing Crate in such a fabulous way!
"SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with."
“SSG excels at adapting to our changing needs, whether creating a unique report to measure performance or adding a new feature to our customer-facing feedback site to enhance the customer experience. When our stores were not open for dining and experienced a vast shift to more online ordering, SSG helped us streamline our call categories to provide better focus and detail to our online ordering feedback. Through our many years of working together, SSG continually demonstrates flexibility, responsiveness, and dependability.”
“The Hermosillo launch with SSG has been the strongest we have ever encountered. A typical new site to our program can take anywhere from 90 to 180 days to really get the hiring profile accurate with agents that can bring strong and honest retention strategies. SSG literally hit the ground running. Within 30 days they were competing with the top 3 sites in all key metrics. We have had zero issues with accents or language translation and the absolute LOWEST attrition rate for any launch. The management team is professional, informative, and has a strong desire to partner. Thrilled with this new partner!!”
“Support Services Group has been a long-time partner of Ancient Nutrition. They handle a significant portion of our customer service calls, inbound TV calls, and outbound programs. They have proven to be an excellent partner for our Direct Response Business. They are detailed, professional, creative, and their results have helped us grow our DTC business. We highly recommend their services.”
You must be logged in to post a comment.