INDUSTRIES - Telecommunications

We help you create strong relationships with your customers.

Telecommunications Industry

As competition continues to increase in the telecommunications sector, building robust customer relationships is essential for continued success in your business. But a strong relationship with your customers will depend largely on the quality of support you can provide.

For years, we’ve been offering customized solutions to leading telecommunications companies. Our agents are adept at handling inbound and outbound customer service, sales, and retention for our telco clients.

Our team understands the unique challenges of the telecommunications industry and is equipped with the knowledge and expertise to help you overcome them. Whether you’re looking to increase sales, retain customers, or enhance customer service, we can provide the support you need to achieve your goals.

CLIENT SNAPSHOT #1

We handle Sales and Customer Support

We handle Sales and Customer Support for one of the fastest-growing telecommunications companies in the United States and Latin America.

Currently providing support out of NAM and LATAM, our skilled team has surpassed this client’s expectations by delivering the following results:

90.1% Adherence

81.42% Save Rate

11.83% AutoPay Enrollment

16.8% Disconnection Yield

CLIENT SNAPSHOT #2

SSG provides top-notch outbound Sales

SSG provides top-notch outbound sales and inbound order placement services for one of the nation’s largest mobile providers.

Our team of experts achieved an outstanding 112% year-to-date sales attainment as well as increasing Sales Per Hour by an impressive 141%.

Our commitment to excellence extends beyond sales figures, as we have also improved overall Service Levels and reduced Average Handle Times.

Our Outbound service focuses on Web Walkaway Prospects, while Inbound places orders with the assistance of our Sales Agents.

Our staff seamlessly increases and decreases seasonally to handle sales volume and holiday spikes.

Testimonial from One of Our Telco Clients:

“The Hermosillo launch with SSG has been the strongest program we have ever encountered. A typical new site to our program can take anywhere from 90 to 180 days to really get the hiring profile accurate with agents that can bring strong and honest retention strategies. SSG literally hit the ground running. Within 30 days they were competing with the top 3 sites in all key metrics. We have had zero issues with accents or language translation and the absolute LOWEST attrition rate for any launch. The management team is professional, informative, and has a strong desire to partner. Thrilled with this new partner!”

Why Choose Us?

"ON IT" Culture

We put our clients first and do what we say we are going to do!

Guardians at the Gate

SSG takes an Agnostic Approach to technology. We help our partners choose wisely when it comes to AI solutions.

We Perform, Perform, Perform!

SSG leads the way in Voice Engagement because we invest heavily in Digital Agent Enablement.

Customer retention is not easy in a crowded segment. SSG works with leading telecom business all over the globe. From regional providers to enterprise brands, SSG handles customers with care and delivers service that is far from the transactional interactions for which the industry is known.

At SSG, each customer matters, each customer is valued, and each customer deserves empathetic, expert service.