We’re ON IT: The SSG Difference
Discover how SSG delivers winning results
On IT Culture
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SSG Culture
We prioritize the Client first and act as an extension of their needs.
We prioritize our reputation over profits.
We anticipate needs and gaps before they arise.
We respond to and mitigate issues with urgency. SSG is an "On It" culture!
Our Do/Say ratio is at or near 100% - we keep our word - we call out the risk.
We tell the truth and live by the principle that Bad News Travels FAST!
We communicate quickly and effectively, especially when it matters most.
We pick up the phone and get leadership envolved before things escalate.
We own our mistakes and thrive on continous improvement. We are NOT Satisfied!
We "Coach Up" but do not avoid tough conversations when needed.
We do not complain or make excuses, we solution!
We take ownership of what we can control!
We support and value each other.
We respect the time and contribution of each other.
We operate in the spirit of Trust & Authenticity!
We offer solutions based on data, insights and experience!
We add value and share knowledge with customers and co-workers.
We change outcomes and deliver better results. We don't let internal complexity turn into Customer Pain.
We enable optimal agent performance through Tools, Coaching and Process.
We seek out and nurture high-potential employees to become SSG's next leaders.
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