“I have been working with the accomplished and experienced team of SSG and GFM for over 20 years! They have an incredible veteran management group who are always efficient, innovative, and available. SSG can handle large call volumes, close with high average tickets, and have fantastic success in brand ambassador relations with our customers. In 2020 alone, SSG shipped almost 200k packages and processed millions in revenues. We trust SSG and look forward to our continued success with them!”Cheryl MarieOwner, North American Nutra
Direct to Consumer (DTC) Ecommerce Sales
“We have been using SSG for several years on our DRTV campaigns, and I have always found them to be very easy to deal with, extremely professional, and a valuable partner for our business. They are always quick to respond and adapt to any changes in our campaign. I would certainly recommend them to other businesses looking for a solid call center partner.”Telemarketing ManagerActegy Health
“Caring, thoughtful, and accommodating are a few of the qualities that come to mind when describing the Support Services Group team. Our partnership has been fundamental to our success. we appreciate SSG, and so do our customers.”Anthon WynnSenior Manager, Customer Satisfaction and Analysis, FAO Schwarz
“Support Services Group has been a long-time partner of Ancient Nutrition. They handle a significant portion of our customer service calls, inbound TV calls, and outbound programs. They have proven to be an excellent partner for our Direct Response Business. They are detailed, professional, creative, and their results have helped us grow our DTC business. We highly recommend their services.”Pam McWilliamsSenior Director, Direct Response Marketing & Customer Experience, Ancient Nutrition
“Over the past 10+ years, the SSG management team has been OUTSTANDING to work with in handling our Little Giant Ladders Xtreme Infomercials Campaign for Infomercials Inc. We couldn’t be more pleased with the services and professionalism from Call Agents, Managers, & IT programmers to achieve the highest close percent in the industry. SSG has it together and has always exceeded all “benchmark goals” set from the beginning of the campaign. We are proud to consider SSG one of our strong direct response partners in the inbound call center arena.”Gary SandbergVP Director of Client Services & Vendor Relations at Infomercials, Inc., Little Giant Ladder
“Support Services Group was 1 of 4 live call centers we started with on the Maxx Air Fryer Oven TV campaign in April 2020 and is now only 1 of 2 remaining. Their performance earned them one of the top positions on this hit TV campaign, and their ability to scale provided an opportunity to remove the two lower-performing call centers. Their professionalism and ability to adapt the telemarketing script have had an integral part in Kalorik’s success over the past year. Without a doubt, Support Services Group will be part of Kalorik’s future for years to come.”Bryan SweeneyCEO, BSDirect Management and Consulting, Tiga Maxx Air
“Jennifer and the S2G team are consummate professionals with excellent communication that allows us to quickly optimize each day. Through Jennifer’s leadership, we have been able to hit KPI goals and grow 10x in agent hours at Costa Rica in less than a year.”CRO, Chief Revenue OfficerData-driven and Performanced-based Publishing Company
Sales process outsourcing lets you focus on your core strengths
With over 20 years of experience, we act as your organization’s extension by providing inside sales support, lead generation services, sales automation solutions, and outbound sales programs to help maximize your revenue.
Support Services Group will build a team of sales experts around your business objectives, products or service, and a suitable approach to your target market. We have specially trained sales team specializes in generating lead and supporting prospection to turn your marketing campaigns into a success.
Our sales experts develop and maintain prospects to help you transform them into loyal customers. We support multiple points of contact throughout your sales funnel and customer’s lifecycle, from the initial steps of responding and making appointments to after-sales support.
We have the tools, state-of-the-art technology, and infrastructure needed to manage the online generation of leads, tracking responses, prospecting, and outsourcing business processes for your prospective customers.