Solutions & Services

Performance Management

To meet your customers’ needs, you must have the right resources available, in the right channels, at the right moment. Our sophisticated multi-dimensional workforce tool is a management mechanism for a wide range of contact channels, media, and skills. It keeps us at the forefront of customer service, employee satisfaction, operational efficiency, and cost-effectiveness. 

Our Workforce Management tool provides automated forecasting and calendars based on intelligent and accurate analytics, efficient and fair – motivating and enabling agents who deliver a significantly improved customer experience. 

We offer Workforce Planning and Management for your in-house team, ensuring you meet your customers on their terms and conditions and maintain internal operating effectiveness. 

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300 S. 13th St. Waco, TX 76701
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109 W. Panther Way Hewitt, TX 76643
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1572 S. Dixie Dr. St. George, UT 84770
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121 Mill St. Auburn, ME 04210
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860 Spring St. Westbrook, ME 04092
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9 Willey Rd. Saco, ME 04072
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645 Belleville Ave. New Bedford, MA 02745
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3400 South Park Pl, Grove City, OH 43123
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5454 Airport Hwy, Toledo, OH 43615
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308 N Main St, Bowling Green, OH 43402
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116 King St. North Sydney, NS B2A 3R7
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Juan Navarrete 172, Local X3, Colonia Valle Grande, Hermosillo, Sonora, C.P. 83205, Mexico
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Matex, 167, San José Province, San José, Costa Rica
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Calle Andrews, Cristobal, Colon, Panama
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Calle Sabana Larga, Edificio No. 152 Santiago De Los Caballeros, R.D.
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Metropolitano I Building, 3rd Level, 27 de Febrero Avenue, Santiago De Los Caballeros
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Budapest, Róbert Károly körút 70, Floor 4, Hungary
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Klapka utca 13., Balatonboglár, Hungary
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7100 Szekszárd, Széchenyi utca 40, Hungary
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Level 13A, Tower 9, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen, U1, Sha Alam, Selangor Darul Ehsan, Malaysia
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107 L.P. Leviste Street, Makati, 1630 Metro Manila, Philippines
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FPN Epic Centre, A.S. Fortuna St, Tipolo, Mandaue City, 6014 Cebu, Philippines

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