Memberships

Maintaining a high-level of customer satisfaction through consistent support

Luxury Brand Specialists Providing White-Glove Support

Membership-based businesses rely heavily on maintaining long-term relationships with their customers. We understand how crucial your customers’ needs and expectations are and our commitment is to deliver consistent support and gather customer feedback.

OUR SERVICE OFFERING

SSG builds a customer-centric service model, prioritizing retaining customers and selling your service to new ones. This includes creating a customer service vision, developing service standards, and implementing a feedback loop.

Verticals – Memberships

e-Brochure

CLIENT #1

Premier American membership company in sports-related services.

Sales and Customer Support

SSG provides bilingual support across three queues: Member Services, Provider Services, and Medical Management Intake

Bilingual proficiency (English and Spanish)

Consistent MoM improvement on KPI metrics

Lowest ACW among all partners

CLIENT #2

Client specializing in credit monitoring and identity services membership.

Sales, Retention and Customer Support

SSG proactively reaches out to patients who have not yet refilled a prescription that will soon expire

SSG provides support in English

Our 15-year partnership is a testament to our commitment to performance, efficiency, and customer satisfaction. We consistently deliver top-notch results, earning our partner's trust and loyalty.