Memberships
Providing your customers with reliable, competent, and efficient product support.
Give your streaming customers a better experience with our white glove concierge service. Using world-class technology, we empower our highly skilled agents who are experts in the entertainment and streaming industry to troubleshoot and resolve issues across all platforms and communication channels, providing timely and personalized support to your subscribers.
To ensure outstanding assistance, problem resolution, and positive interaction, our team members undergo strict training and assessments to ensure we build a program that is laser focused on the client’s product, brand, and culture.
e-Brochure
CLIENT SNAPSHOT #1
We provide Sales and Customer Support for a premier American membership company in sports-related services.
SSG provides bilingual support for this client across three queues: Member Services, Provider Services, and Medical Management Intake.
Bilingual proficiency (English and Spanish).
Consistent MoM improvement on KPI metrics.
Lowest ACW among all partners.
CLIENT SNAPSHOT #2
We provide Sales, Retention, and Customer Support for a client specializing in credit monitoring and identity services membership.
SSG proactively reaches out to patients who have not yet refilled a prescription that will soon expire.
SSG provides support in English.
Our 15-year partnership with this client is a testament to our commitment to performance, efficiency, and customer satisfaction. We consistently deliver top-notch results, earning our partner’s trust and loyalty.
Case Study: Earning Trust Leads to Global Growth
“Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. The leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multilingual support.”
—Ebrahim Hyder, VP of Customer Service, Michael Kors
“Support Services Group has been a long-time partner. They handle a significant portion of our customer service calls, inbound TV calls, and outbound programs. They have proven to be an excellent partner for our Direct Response Business. They are detailed, professional, creative, and their results have helped us grow our DTC business. We highly recommend their services.”
—Pam McWilliams, Senior Director, Direct Response Marketing & Customer Experience, Ancient Nutrition
“I was hesitant to hand over customer traffic to a BPO. But SSG has changed how I think and feel and will operate outsourcing going forward. SSG has been a true partner and has been nothing but supportive. They have fulfilled all hiring needs, have pivoted channels and coverage when requested, and have delivered service level higher than expected and at times higher than in-house teams. I would recommend this team 100 times over and will attempt to bring them along with me through my career.”
