SSG In Waco

Welcome to Beautiful

WACO

Support Services Group’s headquarters is located in West Waco, Texas, and is a short 1.5-hour drive from both Dallas and Austin, or an easy flight connection from Dallas Fort Worth International Airport straight into Waco.

Our Waco center primarily focuses on Media–Streaming, Healthcare, Retail, Technical Support, and B2C Sales. Waco, Texas, offers a strong Spanish-English bilingual population.

We have 320 agent ready Stations.

Here are a few highlights of our Waco operations

500+ Employees | Languages supported: English, Spanish, French | Clients include: the largest online sports betting brand in the US, and a leading streaming entertainment company | Our site: housed in an eight-acre campus with 30,000 square feet of call center space across two buildings.

3.4%

Unemployment Rate

4-5%

Monthly Attrition Rate

83.4

Cost of Living Index

95.29%

Employee Satisfaction

21%

of the Population Speaks Spanish

320

Seat Capacity

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Waco, where we’ve been operating since 1998.

At SSG, we pride ourselves on having a caring culture — our company is focused on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Waco

With a wide array of dining options, an ever-evolving music scene, and a myriad of ways to experience the outdoors, Waco is surely a treat for the senses.

Food and Drink: Choose from a diverse menu of local restaurants serving steaks, burgers, tacos, and other comfort food, and a wide selection of homegrown microbreweries and wineries.

George’s Restaurant is a Waco tradition since 1930, serving daily specials, breakfast, lunch, and dinner. Other restaurant options include La Fiesta Restaurant & Cantina, Buzzard Billy’s for Cajun and American fare in a riverside setting, and 135 Prime, an upmarket steak house.

Balcones is an award-winning distillery in Waco, and Trojans Cork & Keg serves great cocktails. Bare Arms Brewing and Southern Roots Brewing Co are excellent local craft breweries.

Live Music and Nightlife: Enjoy a night out with dining and live music at any of Waco’s bars, or visit its festivals where all kinds of genres can be found: country, jazz, blues, pop, R&B, rock, and more.

Explore the Outdoors: Go kayaking in one of Waco’s pristine rivers, or go on a scenic hike to get a good feel of the picturesque Texas landscape. Fishing and boating are also popular activities.

Where to Stay: Residence Inn by Mariott Waco South is perfect for business travelers, and is less than 20 minutes from the Waco Regional Airport.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.