SSG In Nova Scotia - Support Services Group

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NOVA SCOTIA

Support Services Group Canada offers remote agents from Nova Scotia to Toronto. Nova Scotia offers fluent French and English, while other world languages including Japanese are available in Toronto.

SSG in Canada

Our staff in Canada primarily focuses on sales, customer service support, and e-commerce across the retail, entertainment/streaming, and membership verticals.

The province offers a skilled workforce with strong English and French Canadian speakers.

SSG has over 200 agents in Canada.

Why SSG Canada?

Canada’s geographic proximity to the United States, along with cultural similarities with its southern neighbor, are big advantages in the nearshoring/BPO industry.

Community colleges and universities produce highly educated and technically skilled graduates yearly, who are capable of handling high-end BPO work.

Many of Nova Scotia’s communities boast a bilingual workforce that speaks English and French. Toronto offers additional world languages including Japanese.

The Atlantic Canada provinces as a whole, which includes Nova Scotia, has some of the lowest turnover and absenteeism in North America.

Canada leads the G7 countries in terms of low business costs, with a cost advantage of 5.5% over the United States, which is why three Atlantic Canadian cities – including Halifax, Nova Scotia – rank among the top low-cost locations for contact centers and IT.

Nova Scotia – a maritime province – is a picturesque travel destination, with scenic landscapes, beautiful seaside towns, busy harbors, and charming fishing villages.