SSG In Santiago

Welcome to Diverse

Dominican Republic

Support Services Group Dominican Republic is located in diverse Santiago Province in the Dominican Republic, where Support Services Group has had an active presence for over 6 years. We established our own call center in Santiago in 2018 and moved to a new building in July 2019. We have a strong existing leadership team in our Santiago center.

Our center in the Dominican Republic primarily focuses on sales, customer service, and e-commerce in the retail, hospitality, health & wellness, and membership verticals.

Our site is located right in downtown Santiago, in a safe area with proximity to most transportation routes, banks, and service providers. Cibao International Airport serves Santiago de Los Caballeros, the country’s second-largest city, and is the country’s third busiest airport. It has regular flights to and from Miami, Fort Lauderdale, New York, Boston, Newark, and Orlando, and is a quick 14-minute drive from our center.

The Dominican Republic offers a skilled workforce with strong Spanish/English bilingual capabilities. We have 500 agent-ready stations in our site.

Why the Dominican Republic?

The Dominican Republic’s time zone, especially Eastern Standard Time (EST), closely aligns with the working hours of many cities in the United States.

There is a rapidly growing pool of highly skilled professionals in the country, particularly in customer service and BPO, thanks to world-class vocational institutions and universities that produce graduates ready to contribute to the outsourcing industry.

Government support for the outsourcing and nearshoring industries fosters a business-friendly environment in the country. In addition, streamlined regulations and political and economic stability makes the country particularly attractive for foreign investment.

There is widespread English proficiency among BPO and call center professionals.

The Dominican Republic is one of the Caribbean’s most diverse countries – both culturally and geographically. It is a perpetual tourist destination.

Here are a few highlights of our Santiago operations

6.4%

Unemployment Rate

2-3%

Monthly Attrition Rate

58

Cost of Living Index

$17,873

Pesos Average Monthly Income

83%

Of the Labor Force work in the Services Sector

500+

Seat Capacity

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Santiago, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Santiago

Food and Drink: Dominican Republic cuisine is a fusion of indigenous Taino, Spanish, Cuban, Puerto Rican, Middle Eastern, African, and Chinese influences. La Bandera is the national dish of the country, and is made up of rice, beef or chicken, beans, and green salad and avocado. For restaurants in Santiago, Noah is a great choice for Caribbean food, while Sabrass is a known for its Mediterranean-Caribbean fusion. Saga is a restaurant with a nice view, a bar, and serves international options such as American, French, Italian, and Spanish. Cibao Brewing Co. In Santiago de los Caballeros has a wide selection of Dominican craft beers.

Places to Visit: St. James the Apostle Cathedral is an eclectic-style temple built between 1868 and 1894, and is a must-visit in Santiago de los Caballeros. Other major tourist attractions include El Monumento de Santiago, the highest building in the city, and the Centro Leon Museum and Cultural Center, a non-profit Dominican heritage and art museum.

Where to Stay: Hodelpa Centro Plaza is located at the heart of Santiago de los Caballeros, and is surrounded by parks, churches, museums, and the business district. Other hotel options include the Gran Almirante, a luxury hotel, and the Garden Court, which is only 5 minutes from downtown.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.