Welcome to Vibrant

JAMAICA

Support Services Group Jamaica is located in Kingston, the capital and largest city of Jamaica. Norman Manley International Airport, the second busiest airport in the country, is just 30 minutes away from our site.

Norman Manley has regular flights to and from major US cities: Miami on American Airlines, Atlanta and New York on Delta, and Fort Lauderdale on JetBlue and Spirit.

SSG in Jamaica

Our center in Jamaica primarily focuses on sales, customer care, and e-commerce and we serve the retail, fintech, and travel industries. Our site, situated in Regal Plaza in Kingston, ensures easy accessibility to our employees.

We have over 550 agent-ready stations in our Kingston site, with the ability to scale up an additional 600.

Why Jamaica?

Aside from its proximity to the United States, Jamaica offers a skilled workforce with strong English fluency. Kingston is the largest predominantly English-speaking city south of the United States. In addition, a Spanish-speaking, bilingual community exists in Jamaica.

The Jamaican BPO sector has enjoyed steady growth the past several years, as agent skills and training have risen to meet industry demands. As a result, the island nation has quickly become a nearshoring hotspot for US BPO companies.

Reggae music, synonymous with the vibrant culture of Jamaica, has transcended borders, leaving its mark on the world stage. Kingston, incidentally, is the musical capital of Jamaica, and nights are alive there with Reggae and another genre of Jamaican music, Dancehall.

Here are a few highlights of our Jamaica operations

9.48%

Unemployment Rate

4-5%

Monthly Attrition Rate

40.5

Cost of Living Index

90.24%

Employee Satisfaction

1 hr 45 mins

Flight Time from Miami

1.2M

Population of Kingston

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Kingston, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Kingston

Music and Sports: Jamaican music has a strong global presence. The musical genres reggae, ska, mento, rocksteady, and dub all originated in Jamaica. Every July 1, Kingston hosts the International Reggae Day festival, an annual celebration of Jamaican music and culture. Sports are likewise an integral part of national life in Jamaica: cricket and track and field are the most popular.

Food and Drink: Jamaican cuisine is a fusion of African, Amerindian, English, Irish, French, and Middle Eastern influences. Jerk pork/chicken is one of Jamaica’s most celebrated contributions to global cuisine. Kingston Jerk Restaurant is a must-visit for authentic Jamaican jerk. Other must-try restaurants in Kingston include Fromage, Tracks and Records, South Ave. Grill, the Steak House, and Macau. The Copper Cellar offers excellent wine and liquors.

Places to Visit: The Bob Marley museum lets visitors explore the birthplace of the reggae music legend and get an insider’s peek into Jamaica’s music history. Other popular tourist attractions include Fort Charles, Emancipation Park, Mystic Mountain, and Dunns River Falls.

Where to Stay:  A revered landmark in Kingston, the Jamaica Pegasus Hotel is located in the financial and business district and is 2 kilometers from Independence Park. Other hotel options include the AC Hotel, Courtyard by Marriott, and the Spanish Court Hotel.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.