SSG In Costa Rica

Welcome to Vibrant

COSTA RICA

Support Services Group Costa Rica is located in Heredia, 15 minutes away from vibrant San Jose, the capital and largest city of Costa Rica, which is quickly becoming a preferred nearshoring destination.

Our site is a short 15-minute drive from the Juan Santamaría International Airport, which has regular flights to and from the Unites States on Delta, Frontier, Southwest, JetBlue, and other major airlines.

Our center in Heredia primarily focuses on sales, customer care, tech support, and e-commerce. Costa Rica has a large labor pool of bilingual speakers fluent in both English and Spanish.

We have 203 agent-ready stations.

Why Costa Rica?

Costa Rica is a thriving Central American country that has quickly become a preferred nearshoring destination. With its stable political climate, favorable business environment, and strong economic growth, Costa Rica offers numerous benefits for companies looking to expand their operations and optimize costs.

Costa Rica offers a skilled Spanish-speaking workforce with strong English capabilities.

One of Latin America’s safest countries, Costa Rica’s peaceful political climate, combined with strengthened efforts to curb petty crime, has made the country a top choice for safe travel and investment.

While Costa Rica is renowned for its natural wonders, wildlife, and beautiful landscapes, it also has a rich and vibrant culture – a blend of indigenous heritage and Spanish influence.

Here are a few highlights of our Costa Rica operations

11.4%

Unemployment Rate

3-4%

Monthly Attrition Rate

96%

Literacy Rate

94.17%

Employee Satisfaction

66.6

Cost of Living Index

200+

Seat Capacity

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Costa Rica, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Costa Rica

Dining: Costa Rican cuisine is a beautiful fusion of cultures: Indigenous, Spanish, African, and even Jamaican. One of the most traditional dishes of Costa Rica is gallo pinto, which is rice and beans seasoned with onions, bell peppers, and cilantro. Chifrijo, which is a combination of chicharron and frijoles is also a staple, and is served with rice and avocado or tomatoes. For those looking for a heavy meal, the Casado or combo plate is a go-to, and is prepared simply with any available protein like chicken, fish, beef, or pork and served with vegetables, rice, and coleslaw. Fried plantain bananas are also a common side dish in the country.

Mirador Tiquicia, in the Escazu District of San Jose, has been serving traditional Costa Rican food for more than 40 years. Nuestra Tierra Restaurant is another place that serves typical Tico cuisine, and has been around for more than 20 years. Other must-visits include El Novillo Alegre, Picanha Grill Tacos, Grano de Oro Restaurant, Il Cavalino, and Cosi Restaurant.

Places to Visit: Costa Rica is home to a great number of volcanoes. Arenal and Irazu are two of the most popular for hikers, as both have easily accessible trails and offer breathtaking views. Nuboso de Monteverde Forest, Manuel Antonio National Park, and Drake Bay are also great options.

Where to Stay: AC Hotel by Marriott San Jose Escazu, Hotel Double Tree by Hilton Hotel Cariari San Jose, and Hotel Marriott La Hacienda Belen are just some of the options for accommodation.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.