Welcome to Diverse

PANAMA

Support Services Group is located in Fort Davis, Panama – an hour’s drive from Panama City – in a safe area with proximity to most transportation routes, banks, and service providers. Tocumen International Airport, the primary international airport serving the capital, has regular direct flights to and from Miami, Atlanta, Houston, New York, Washington, San Francisco, and other major US cities.

SSG in Panama

Our center in Fort Davis focuses on sales, customer care, and e-commerce in the customer electronics and retail verticals. Panama offers a skilled Spanish-speaking workforce with a high level of English proficiency.

We have 300 agent-ready stations in our Fort Davis site.

Why Panama?

Central America is quickly becoming an attractive location for nearshoring, and Panama is one of the preferred options for US-based companies because of its skilled professionals who have a high level of English proficiency.

Over 80% of skilled workers in Panama work in the service industry, and the general population has a 95% literacy rate.

Panama is also considered one of the best countries to do business globally, as highlighted by the World Bank’s Doing Business 2020 Report.

There has been remarkable technological growth in Panama the past several years. A recent Information Technology Report listed Panama as #1 in Central America for information communication technologies uptake, #3 in Latin America for network readiness, and #3 in the world for mobile telephone subscriptions.

Here are a few highlights of our Panama operations

9.9%

Unemployment Rate

2-3%

Monthly Attrition Rate

48.1

Cost of Living Index

97.93%

Employee Satisfaction

95.74%

Literacy Rate

3 hrs

Flight Time from Miami

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Panama City, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Panama City

Food and Drink: Panamanian cuisine is a hodgepodge of Indigenous, Spanish, and African techniques, each offering its own unique flavors. Truly, the dishes in Panama reflect its diverse population, and the different regional cuisines only add to the richness of the food culture in the country. Pre-colonial ingredients include corn, cacao, and root crops. The arrival of the Spanish brought new spices and cooking techniques.

Dining options in Panama City include Os Segredos De Carne, Siete Mares, La Casa De Marisco, Casa Alejandro, and Vinoteca. Panama is also one of the biggest consumers of beer in Latin America. It’s no surprise that craft breweries have become more popular the past few years, with majority of them cropping up in Panama City, like Istmo Brew Pub, BierGarten, and El Pavo Real.

Places to Visit: There are many options for sightseeing. Of course, the Panama Canal is a must-see, as well as the Amador Causeway. The Panama Viejo Museum is just a short walk from the Asuncion Cathedral. Visitors can also opt for a City Tour around Panama City, or a boat trip on the canal.

Where to Stay: Overlooking Panama Bay, the Hilton Panama is only 6 kilometers from the historical district and 12 kilometers from the canal.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.