SSG In Cebu - Support Services Group

Welcome to Bustling

CEBU

Support Services Group Asia Pacific is located in bustling Cebu City, one of the major business process outsourcing hubs in the Philippines.Cebu City is the major BPO expansion hub in the Philippines outside of the capital.

Mactan-Cebu International Airport has direct flights to Dubai, Hong Kong, Taipei, Seoul, Singapore, and other international destinations.The
airport is easily accessible from our Cebu site.

SSG in the Philippines

Our centers in the Philippines primarily focus on sales, customer care & retention, and e-commerce. The Philippines offers a skilled and highly educated workforce with strong English capabilities.

We operate out of 6 different sites in Manila and Cebu, and we have a total of 28 clients supported across different market verticals. Our combined locations offer 3,500+ agent-ready stations.

Why The Philippines?

English is one of the Philippines’ official languages and is used across the country’s educational institutions, in professional settings, as well as in government and media. The Philippines regularly ranks second in English proficiency in Asia, trailing only Singapore.

There is strong government support for the BPO industry in the Philippines. Outsourcing is a major revenue generator in the country, so the Philippine government has partnered with various universities to create specific BPO curricula to prepare the workforce

The country’s top universities are mostly located in Metro Manila and Cebu City.

Home to some of the most beautiful beaches in the world – several of them located in Cebu Island – the Philippines is a perpetual international tourist destination.

Here are a few highlights of our Cebu operations

4.8%

Unemployment Rate

4-5%

Monthly Attrition Rate

60.6

Cost of Living Index

92.62%

Employee Satisfaction

88%

of the Population Speaks English

550+

Seat Capacity

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

2023 Stevie Awards: 23 awards won, including the Grand Stevie
2022: 14 awards, including Contact Center of the Year-Silver Award
2021: 10 awards, including Contact Center of the Year-Gold Award
2020: 5 awards, including Back-Office CS Team of the Year-Silver Award

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Metro Manila and Cebu City, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Cebu

Food and Drink: Pre-colonial Filipino cuisine has been influenced by neighboring countries, as well as by Chinese merchants who frequented the country to engage in trade. During the Spanish colonial period, the Spaniards not only brought with them Spanish and Mexican cooking techniques, but also crops from the Americas. When the US colonized the country right after Spain, the Americans brought with them fast food and canned goods like corned beef and Spam.

Cebu’s towns have their own local delicacies, which are either precolonial or heavily influenced by Spanish or Chinese cuisine. Cebu lechon or roast pig is one of the two types of lechon in the Philippines (the other being lechon Luzon), with most food experts agreeing that it is the tastier of the two. Seafood is also a staple in Cebu. House of Lechon is one of the most popular lechon restaurants in Cebu City, while Paolito’s Seafood House is the go-to destination for fresh seafood.

For wine and cocktails, the Distillery Bar, the Social Café Bar, and La Vie Parisienne are must-visits.

Places to Visit: To learn about Cebu’s precolonial and Spanish colonial past, visitors shouldn’t miss the Magellan’s Cross Pavilion, the Cebu National and Provincial Museums, and Fort San Pedro, which served as the nucleus of the first Spanish settlement in the Philippines. Other popular tourist attractions include Anjo World Theme Park, SM Seaside City, and Cebu Ocean Park.

Where to Stay: Waterfront Cebu City Hotel and Casino has been one of the most popular hotels in the city, along with the relatively newer Quest Hotel. Both are less than 10 minutes’ drive from the two major business districts, the Cebu IT Park and the Cebu Business Park. For visitors who prefer to enjoy Cebu’s beaches, they can opt for any of the upscale hotels in nearby Mactan Island.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family. Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.