Welcome to Bustling

MANILA

Support Services Group Asia Pacific is located in bustling Metro Manila, one of the major business process outsourcing hubs in the Philippines. Metro Manila is the capital and largest metropolitan area of the country and ranks as the 3rd BPO global destination worldwide.

Ninoy Aquino International Airport is the main international airport in Manila, which has direct flights to New York, Los Angeles, and San Francisco via Philippine Airlines and United. It is easily accessible from our Manila site.

Estancia

Silver City

The Peak

EDSA

SSG in the Philippines

Our centers in the Philippines primarily focus on sales, customer care & retention, and e-commerce. The Philippines offers a skilled and highly educated workforce with strong English capabilities.

We operate out of 6 different sites in Manila and Cebu, and we have a total of 28 clients supported across different market verticals. Our combined locations offer 3,500+ agent-ready stations.

SSG Manila delivers Quality & Value

Why The Philippines?

English is one of the Philippines’ official languages and is used across the country’s educational institutions, in professional settings, as well as in government and media. The Philippines regularly ranks second in English proficiency in Asia, trailing only Singapore.
There is strong government support for the BPO industry in the Philippines. Outsourcing is a major revenue generator in the country, so the Philippine government has partnered with various universities to create specific BPO curricula to prepare the workforce
The country’s top universities are mostly located in Metro Manila and Cebu City.
Home to some of the most beautiful beaches in the world – several of them located in Cebu Island – the Philippines is a perpetual international tourist destination.

Here are a few highlights of our Manila operations

4.8%

Unemployment Rate

4-5%

Monthly Attrition Rate

60.6

Cost of Living Index

92.62%

Employee Satisfaction

88%

of the Population Speaks English

2,500+

Seat Capacity

Excellence Is Our Passion

Our passion for excellence is evidenced by the recognition we’ve received from the annual Stevie Awards for Sales and Customer Service.

Awards

Why People Choose SSG to Grow Their Careers

Our People

SSG is currently an employer of choice in Metro Manila and Cebu City, and we draw talent from all over the country because of our caring culture.

At SSG, we focus on our employees and their unique needs. We have incentive programs to promote efficiency and productivity and keep our employees engaged.

Our agents typically feel at home working for our company, but likewise feel they are true extensions of the brands they serve. We encourage them to become passionate about the brands they support, and this passion clearly shows in their level of care for their clients’ customers.

We also offer continuous opportunities for promotion from within. In fact, our leadership team is mostly comprised of industry veterans who primarily started on the phones and have forged their careers by learning every phase of our business from the ground up. Our employees recognize that excellence leads to career progress and greater growth opportunities within our organization.

Life in Manila

Food and Drink: Pre-colonial Filipino cuisine has been influenced by neighboring countries, as well as by Chinese merchants who frequented the country to engage in trade. During the Spanish colonial period, the Spaniards not only brought with them Spanish and Mexican cooking techniques, but also crops from the Americas. When the US colonized the country right after Spain, the Americans brought with them fast food and canned goods like corned beef and Spam.

One of the most beloved restaurants in Metro Manila is the Aristocrat, which dates back to the 1930s. The restaurant is known for timeless Filipino dishes like beef dinuguan, lumpiang ubod, and pancit canton, as well as its famous barbecued chicken with java rice. Other must-try eateries in Manila include Rodic’s, Provenciano, Habanero Kitchen Bar, and Globe Lumpia House. A quaint microbrewery to visit is El Deposito Brewery, which also hosts local brewery competitions.

Places to Visit: Intramuros, a historic walled area within Old Manila, is the only district in the city where old Spanish-era influences are still plentiful. It is well maintained and a popular tourist destination. Other top attractions in Manila include Fort Santiago museum and public park, San Agustin Church, Rizal Park, the Manila Cathedral, the National Museum, and Manila Ocean Park.

Where to Stay: The Manila Hotel is one of the most historic hotels in the metro, and counts Michael Jackson, John Wayne, and The Beatles as its notable guests. The Peninsula Manila, Sofitel Philippine Plaza Manila, and the Heritage Hotel Manila are also excellent options.

The SSG Culture

We would describe our culture as focused, friendly, and fun. Internally we refer to ourselves as the SSG family, and our employees truly do interact as one. We make it a point to ensure that every employee feels that they are welcomed and appreciated as part of our family.

Our culture at SSG fosters teamwork by building healthy relationships and promoting accountability and working hard towards common goals. When we pool our individual, complementary abilities together, we accomplish extraordinary things as a team.

Want a Quick Overview?

Like this:

Image link
Image link
Explore Partnering with SSG

Explore Partnering with SSG Today Schedule a Sales Call or Fill out the form

Looking for a Job?

Contact our team if you have any question