Here at Support Services Group (SSG), we’re passionate about empowering our team members to achieve their career goals. We’re more than just a BPO company; we’re an award-winning springboard for ambitious individuals seeking to make a real impact.
Fueled by the recent win of a Grand Stevie Award and 25 additional awards at the recently concluded 18th Annual Stevie Awards for Sales & Customer Service, our commitment to excellence extends beyond delivering exceptional customer care for our clients. We foster a culture of growth and development, offering a variety of career paths to suit your unique skills and aspirations.
Celebrating Achievements: Recognition at the Stevie Awards
We’re incredibly proud of our team’s recent achievements at the Stevie Awards, which recognize excellence in customer service. Not only did SSG snag a Grand Stevie, but we also reveled in several gold wins:
- SSG Training Team Doubles Headcount, Triples Sites, and Wins Gold Stevie Award for Customer Service Training Team of the Year – Internal – All Other Industries
This award highlights our dedication to fostering a highly skilled workforce. Our Training Team’s expansion reflects our commitment to providing exceptional training and development opportunities for all our team members.
- Krisztina Varga, Gold Stevie Winner for Front-Line Customer Service Professional of the Year – All Other Industries
Krisztina’s gold win is a testament to our representatives’ exceptional service. Her dedication to exceeding client expectations exemplifies the caliber of talent at SSG.
- Maria Vargas, Gold Stevie Winner for Contact Center Professional of the Year
Maria’s gold win further emphasizes the expertise and care our contact center professionals bring to every interaction. We’re honored to have such a dedicated and skilled team member on board.
Charting Your Course at SSG
These awards reflect the incredible talent at SSG. Whether you’re a seasoned professional or just starting out, SSG offers exciting opportunities to develop your skills and contribute to our success.
Here are just a few of the fulfilling career paths you can explore with us:
Customer Service
From our operations’ front line, we provide exceptional support to our clients’ customers. This path hones your communication, problem-solving, and interpersonal skills while building strong relationships. As you progress, you can specialize in technical support, account management, or even team leadership roles.
Operations
The backbone of SSG is the Operations Team, which ensures smooth workflow and efficient service delivery. Here, you’ll develop expertise in process optimization, quality control, and data analysis. This path can lead to roles in project management, training, and development, or even business process improvement.
Talent Acquisition
Do you have a passion for identifying and attracting top talent? Join our Talent Acquisition Team and play a key role in building a solid and successful workforce. You’ll gain experience in recruitment strategies, candidate evaluation, and onboarding processes, opening doors to leadership roles in HR or even departmental management positions.
Information Technology (IT)
The IT Team keeps our technological infrastructure running smoothly. If you have a knack for problem-solving and enjoy working with cutting-edge technology, this path is for you. Sharpen your network administration, data security, or software development skills, potentially leading to IT project management or systems engineering roles.
Quality Assurance
By joining our Quality Assurance (QA) Team, you ensure that we deliver exceptional service. This path allows you to develop a keen eye for detail and a commitment to continuous improvement. You’ll be responsible for monitoring and evaluating agent performance, identifying areas for improvement, and implementing training programs. As you progress, you can specialize in specific areas like quality control metrics, coaching, and development, or even compliance adherence.
Client Services
Become a trusted advisor to our clients by joining our Client Services Team. This path allows you to develop strong relationship management skills and deeply understand our clients’ needs. You’ll be responsible for account management, program delivery, and client satisfaction. As you progress, you can specialize in specific industries or client segments or take on leadership roles in client relationship management.
Sales and Business Development
Do you have a drive to succeed and a knack for building relationships? Explore a career in Sales and Business Development at SSG. You’ll develop your sales skills, learn about our client industries, and help us secure new partnerships. This path can lead to roles in account management, regional sales leadership, or even strategic business development positions.
Ready to advance your career journey with an award-winning team?
At SSG, we offer more than just a job; we offer the chance to be part of a vibrant and award-winning company with a deep commitment to excellence. We’re fueled by a passion for empowering our team members to achieve their career goals, and our recent haul of Stevie Awards – including a Grand Stevie Award and 25 additional wins – is a testament to the incredible talent and dedication we foster here.
Here at SSG, we invest in our people, who provide the resources, training, and support you need to thrive in your career. Whether you’re a seasoned professional seeking new challenges or just starting and eager to learn, we offer diverse career paths to match your unique skills and aspirations.
Are you looking to advance your career? Explore our current openings on our careers page: https://supportservicesgroup.co/careers/. We’re seeking talented and passionate individuals who are excited to join our growing team and contribute to our continued success.
