Mike Duplessis — VP of People & Talent Acquisition at Support Services Group — explains why you can’t lead in BPO by sticking to what worked 10 years ago.
At SSG, we operate without legacy limitations — but with all the rigor of a mature, high-performance CX organization. Our ON IT culture means no silos, no red tape, and no delays. Whether an idea comes from a CEO or a frontline agent, we act — fast.
🔥 That’s how we stay agile.
🔥 That’s how we deliver results.
🔥 That’s how we disrupt the status quo in this industry.
▶️ Watch the full video to see how Mike defines what drives him and the team at SSG — and why this culture works.
This is the first video in a series we’re releasing on SSG’s approach to Talent Acquisition. 🔔 Follow along! Learn more about our ON IT culture.
