Support Services Group understands the unique challenges facing the healthcare industry, where maintaining regulatory compliance and enhancing customer satisfaction are critical. We recognize that customers expect to receive prompt support through their preferred communication channel, which is why we offer round-the-clock service to meet their needs.
Our team serves as an extension of yours, delivering outstanding customer service and resolving issues quickly and efficiently. We offer tailored solutions and experienced agents who can represent your brand, schedule appointments, sell your products or services, provide billing and collections support, and even conduct preliminary patient screening. With our help, you can enhance customer loyalty, increase satisfaction levels, and provide personalized and compassionate care to your customers.
In addition, we at SSG are comfortable working with tools for our healthcare clients
Including scheduling systems, billing systems, and more. This experience, coupled with our extensive technical support background, lends an easy transition to application support for any of our healthcare clients’ products.
Contact us today to learn how we can help you achieve your goals in the
Healthcare industry
CLIENT SNAPSHOT #1
This client offers healthcare coverage programs, family planning benefits, and more.
We provide Sales and Customer Support for this client.
SSG provides bilingual support across three queues: Member Services, Provider Services, and Medical Management Intake
Bilingual proficiency (English and Spanish)
Consistent MoM improvement on KPI metrics
Lowest ACW among all partners
CLIENT SNAPSHOT #2
SSG provides Outbound Prescription Support and Customer Support for policyholders of this client.
Our 15-year partnership with this client is a testament to our commitment to performance, efficiency, and customer satisfaction. SSG consistently delivers top-notch results, earning our partner’s trust and loyalty.
Why Choose Us?
"ON IT" Culture
We put our clients first and do what we say we are going to do!
Guardians at the Gate
SSG takes an Agnostic Approach to technology. We help our partners choose wisely when it comes to AI solutions.
We Perform, Perform, Perform!
SSG leads the way in Voice Engagement because we invest heavily in Digital Agent Enablement.
SSG’s leadership team has worked with or for over 25 healthcare providers, including the biggest networks in the space. We have expertise in Open Enrollment, Patient Intake, Post-Op Wellness Check, Pharmacy Care, Insurance Verification, A to Z Patient Support, clinical to non-clinical, Coding, Triage, Appointment Scheduling, Billing Inquiries, Medicare, Medicaid, ACA, Collections, Device Support.
We also have Client Success resources with deep experience in the healthcare space.
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