Win customers for life by partnering with SSG, the "On It' BPO for tailored solutions in the gaming industry.

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SSG Leads the way in Gaming CX

Why Choose Us?

Industry Expertise
As the gaming industry moves from the traditional brick-and-mortar casino model to the virtual casino, having a partner who understands the complexities of this new approach is crucial. At SSG, we understand the unique challenges and opportunities of the sports betting market, our team is dedicated to delivering customer satisfaction that drives growth and efficiency.
Delivery Options
SSG offers 24/7 support from 9 countries and has service locations in the US, Latin America, Canada, Europe and Asia.
Risk Management
Our advanced risk management solutions help you mitigate potential threats and ensure fair play. We identify suspicious activities and take proactive measures to protect your platform and players.
Tailored Solutions
Every gaming business is different and so is every SSG Solution. We work with you to design and implement a program that is tailored to your exact needs.
Cost Efficiency
Outsourcing your business processes to us allows you to reduce operational costs while maintaining high-quality service. Focus on your core competencies and let us handle the rest.
Seasonal staffing flexibility
In the gaming space, volume can swing significantly based on the sport that is in season. At SSG, we can flex up or down as needed to support your non-traditional seasonality. Often, we flex labor off of your project to another non-competitor but can continue the agent’s employment, so they are available when needed again, this creates consistency in the quality delivery of interactions season to season.
Testing solutions
In industries that are relatively new and often experiencing exponential growth, the optimal servicing solutions may not be obvious. As an outsource partner, we can provide flexibility to staff a potential solution to try out a new approach that if it doesn’t work, you’re not stuck with the labor.

Our Services

Customer Support: Multilingual support teams ready to assist your players 24/7.

Risk Management: Comprehensive monitoring and analysis to protect your platform.

IT Services: Cutting-edge technology solutions that keep your operations running smoothly and reduce costs.

Data Analysis: Insightful data analytics to drive informed business decisions.

Learn how we build Winning Teams

Partner with SSG to scale your sports betting platform with a BPO that already works with leaders in the industry. Contact us today to learn more about how our expert BPO services can support your gaming business and enhance player satisfaction.

Testimonial from One of Our Clients:

“SSG has been an excellent partner! …

Why Choose Us?

"ON IT" Culture

We put our clients first and do what we say we are going to do!

Guardians at the Gate

SSG takes an Agnostic Approach to technology. We help our partners choose wisely when it comes to AI solutions.

We Perform, Perform, Perform!

SSG leads the way in Voice Engagement because we invest heavily in Digital Agent Enablement.

SSG already works with the biggest brand in the sports gaming industry. We provide end-to-end customer support, from wagering, to tech support, membership services and retention. SSG seamlessly scales up to support burst events like the Superbowl, MMA and other championships too.

We also support fantasy leagues and online gaming. If your gaming brand needs a partner who already understands the intricacies and compliance requirements of the gaming space, SSG is ready to go “All In” to win your business.

INDUSTRIES - Gaming

Win customers for life by partnering with SSG, the "On It' BPO for tailored solutions in the gaming industry.

SSG Leads the way in Gaming CX

Why Choose Us?

Our Services

Testimonial from One of Our Clients:

Why Choose Us?

"ON IT" Culture

Guardians at the Gate

We Perform, Perform, Perform!

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