INDUSTRIES - Crisis Support & Response Management

We make sure your organization is well-prepared to handle any crisis

Crisis Support

Support Services Group has extensive experience in providing bilingual and English-only call center services to support natural disasters, security breaches, product recalls, and more – ramping in as little as 48 hours!

We are known for our rapid-response team’s ability to quickly deploy resources to manage any crisis that may arise. Our team has extensive experience developing customized crisis-management programs that are tailored to meet the unique needs of each client and their crisis at hand. SSG understands that crises can come in many forms, such as identity theft, product recalls, and natural disasters, and we are equipped to handle them all.

We understand that during a crisis, every minute counts, and that’s why our rapid-response team is available 24/7 to provide immediate support. Our team is trained to remain calm and focused in high-pressure situations, ensuring that your crisis is managed effectively and efficiently. With our expert crisis-response team, you can rest assured that your organization is well-prepared to handle any crisis that may arise.

Our crisis-response solutions are designed to provide quick and efficient support to ensure the safety and well-being of your customers and employees. We work closely with you to quickly develop a comprehensive plan that addresses potential risks and outlines the appropriate response protocols. Our team is well-versed in crisis-communication strategies and can help manage communications with all stakeholders, including customers, employees, and the media.

CLIENT SNAPSHOT #1

An agency of the United States government that focuses on emergencies.

SSG has been a trusted partner of this government entity for close to a decade, supporting the client through many different rapid-response needs related to various U.S. natural disasters.

SSG typically ramps to 500+ U.S.-based agents within a matter of weeks, all of whom have passed stringent government background checks and many of whom are bilingual.

We process registration applications, and provide status and appeals-processing support.

We are proud to have taken on a special project for COVID-19, requiring more than 500 agents and running from 2020 to the present day. Our team has risen to the challenge of providing exceptional support and service to help our client navigate this unprecedented crisis.

Why Choose Us?

"ON IT" Culture

We put our clients first and do what we say we are going to do!

Guardians at the Gate

SSG takes an Agnostic Approach to technology. We help our partners choose wisely when it comes to AI solutions.

We Perform, Perform, Perform!

SSG leads the way in Voice Engagement because we invest heavily in Digital Agent Enablement.

When disaster strikes, SSG is there to help victims when they need it most. Our agents are empathetic, calm, and empowered.

We offer full-cycle support for crises response, from First Notice of Loss claims to emergency disbursements for food, housing and other essential items and services.

We specialize in customer service, collections, member support and app support, offering trained professionals who can handle fluctuating volumes efficiently. SSG is well-versed in financial industry regulations, helping to ensure compliance in customer interactions and collections processes.